Intermediate Client Onboarding Manager

Transamerica Corporation; Cedar Rapids (IA); Hybrid; USD 65,000 - 73,000; Full time

Benefits offered by this job

401k Match

Tuition Reimbursement

Health Insurance

Paid Time Off

Job summary

Transamerica Corporation is seeking an experienced Transition Manager to oversee onboarding of new plan sponsor retirement plans and conversions from other providers. You will manage relationships with plan sponsors, financial advisors, third party administrators, and stakeholders throughout installation and transition processes.

The role requires a business-focused candidate with strong communication and project management skills to coordinate education, data transfer, and enrollment activities

Qualifications

• Bachelor’s degree in a business field or equivalent experience
• Two years of financial services industry experience including client management, installations/conversions, or contract compliance
• Good understanding of retirement plan regulations
• Client focused to provide exceptional customer service
• Outstanding written/oral communication and relationship building skills
• Time management and organizational skills to handle multiple installations at various points in the conversion project lifecycle
• Problem solving skills and attention to detail
• Ability to quickly learn and navigate numerous systems/applications

Responsibilities

• Transition manage the installation of defined contribution retirement plans during start up or conversion for single and multiple employer plans
• Analyze deliverable dates and timetables to create detailed project plans
• Evaluate timelines for liquidation of investments and receipt of plan data from prior providers considering SOX blackout and plan effective dates
• Determine education options and delivery methods for plan sponsors and participants; coordinate with trainers to initiate
• Manage transition of funds out of blackout to the service team within set timetable
• Initiate extension notices if needed
• Compliance/Technical: oversee record keeping setup, asset transfer, allocation, and first deposits; ensure regulatory notices are accurate and distributed to participants
• Relationship Management: serve as primary plan sponsor contact; analyze data and notify stakeholders of issues; coordinate communications with sponsors, advisors, and administrators

Skills

Client management

Installations

Conversions

Contract compliance

Communication

Relationship building

Time management

Problem solving

Education

Bachelor’s degree in business

Job description

Job Family Transactions / Client Processing About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Who We Are We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live and work and play. United in our purpose, we help people create the financial freedom to live life on their terms.

What We Do Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.

* For more information, visit transamerica.com.

Job Description Summary

Oversee the onboarding of new plan sponsor retirement plans and the conversion of existing plans from other providers. Provide customized service and communications throughout the installation process to ensure deliverables are met. Manage relationships with plan sponsors, financial advisors, third party administrators, and associated stakeholders. The intermediate role is responsible for onboarding small to mid-size plan sponsors.

Job Description Responsibilities

Transition Manage the installation of defined contribution retirement plans, during start up or conversion, for single employer and multiple employer plans. Analyze deliverable dates and timetables to create detailed project plans encompassing all aspects of the installation. Evaluate timelines for liquidation of investments and receipt of plan data from prior providers in consideration of SOX blackout and plan effective dates. Determine education options and delivery methods best suited for plan sponsors and participants, and coordinate with trainers to initiate. Manage transition of funds out of blackout to the service team within set timetable. Initiate extension notices if needed.

Compliance/Technical Delegate and monitor record keeping setup, asset transfer, allocation, and first deposits, including the education, integration, and mapping of payroll files/methods. Ensure plan set up consultants prepare documents related to plans and contracts, including employee disclosure material required to establish a new retirement plan. Create and ensure regulatory notices are accurate and distributed to participants on time. Conduct consultative discussions for plan reviews and assist plan sponsors with compliance questions related to plan design.

Relationship Management Serve as primary plan sponsor contact during the installation process to ensure all aspects of the transition process meet client expectations. Analyze data, conversion, payroll, and census files received from the client to assess the accuracy and consistency of information. Notify the plan sponsor and internal/external contacts of issues that may impact the success of the transition. Plan and execute internal and external communications with plan sponsors, financial advisors and third-party administrators based on client preferences and culture. Manage relationships with internal partners, sales executives, plan sponsors contacts, financial advisors and third parties throughout the installation process to ensure deliverables are met. Confirm the accuracy and delivery of enrollment materials to participants once plans are in place.

Qualifications

Bachelor’s degree in a business field or equivalent experience

Two years of financial services industry experience including client management, installations/conversions, or contract compliance

Good understanding of retirement plan regulations

Client focused to provide exceptional customer service

Outstanding written/oral communication and relationship building skills

Time management and organizational skills to handle multiple installations at various points in the conversion project lifecycle

Problem solving skills and attention to detail

Ability to quickly learn and navigate numerous systems/applications

Working Conditions

Office Environment Hybrid office environment (Tuesday, Wednesday, Thursday)

Locations

Denver, Cedar Rapids, Baltimore, Philadelphia

Compensation

The Salary for this position generally ranges between $65,000-73,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration, sponsorship or otherwise serving as an employer of record for immigration employment purposes. At this time, this role is not eligible for immigration-related employment authorization sponsorship.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Compensation Benefits Competitive Pay Bonus for Eligible Employees Benefits Package Pension Plan 401k Match Employee Stock Purchase Plan Tuition Reimbursement Disability Insurance Medical Insurance Dental Insurance Vision Insurance Employee Discounts Career Training & Development Opportunities Health and Work/Life Balance Benefits Paid Time Off starting at 160 hours annually for employees in their first year of service. Ten (10) paid holidays per year (typically mirroring the NewYork Stock Exchange (NYSE) holidays). Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. Adoption Assistance Employee Assistance Program Back-Up Care Program PTO for Volunteer Hours Employee Matching Gifts Program Employee Resource Groups Inclusion and Diversity Programs Employee Recognition Program Referral Bonus Programs Inclusion & Diversity

Transamerica’s Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.

* As of December 31, 2023 At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information, visitwww.transamerica.com. * As of December 31, 2022 For more information about Transamerica’s privacy practices, click here.