Interim Customer Quality Specialist

GQ Interim; Town of Italy (NY); On-site; USD 93,470 - 122,646; Part time

Job summary

GQ Interim is seeking an Interim Customer Quality Specialist based in New York to oversee customer quality matters. This role involves managing customer complaints, ensuring compliance with ISO/IATF standards, and coordinating audits while maintaining effective communication with various teams.

The ideal candidate should possess strong problem-solving skills with a C1 level in English and either Italian or German.

Qualifications

• C1 level in English and Italian or German.
• Experience with customer complaints management.
• Knowledge of quality management systems.

Responsibilities

• Serve as main contact for all customer quality issues.
• Manage and resolve customer complaints effectively.
• Ensure compliance with quality standards and requirements.
• Support in preparation of customer quality reports.
• Coordinate audits and track corrective actions.

Skills

Quality management

Customer relationship management

Root cause analysis

ISO/IATF standards compliance

Data analysis

Job description

[e-mail] | [phone] | Our Experts Open Projects

Interim Customer Quality Specialist

• Offer code: P- CZ765
• Start date: 25.5.2026
• Duration: 6 + months
• Contract type: Freelance Interim
• Salary: from 500€/day
• Location: Italy

Field of expertise

Quality

Job description

• Main customer contact for all quality-related topics and representation of the company in customer matters
• Management of customer complaints and claims from receipt to closure, including root cause analysis and corrective actions (8D, 5 Why, Ishikawa)
• Ensure compliance with customer-specific quality requirements and agreed standards during serial production and project phases
• Coordinate customer audits, track corrective actions, and support internal audit activities
• Monitor quality KPIs, prepare customer quality reports, and support continuous improvement initiatives based on data analysis
• Coordinate customer approvals for deviations, concessions, and product/process changes including risk assessments
• Ensure compliance with ISO/IATF standards and support harmonization of quality processes across regions
• Cooperate closely with engineering, production, logistics, supplier quality, and service teams to resolve issues and improve processes

Languages

• English - C1
• Italian or German - C1