Interface Coordinator

Northside-Hospital-Inc.; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Northside Hospital seeks a seasoned Interface Services Leader to coordinate activities, personnel, and projects across clinical and business system integrations. You will oversee interface operations, ensure interoperability, and drive strategic initiatives with stakeholders across IS, clinical departments, and vendor partners.

The role requires a BS in a technical field, 3+ years of healthcare interface experience, and hands-on knowledge of UNIX, HL7, and TCP/IP networking.

Qualifications

• B.S. degree in Information Systems, Engineering, or related technical field.
• Three (3) years experience with healthcare applications and interfaces.
• One year programming experience.
• Experience with UNIX, HL7, and TCP/IP Networking protocol.
• Experience working in a team environment.
• Ability to communicate effectively and provide outstanding customer service.
• Preferred: Cloverleaf interface environment knowledge; PMP/ITIL/Agile certifications.

Responsibilities

• Supervises and mentors Interface Analysts, ensuring staff are trained and productive.
• Coordinates work intake, prioritization, and completion of incidents and requests.
• Provides leadership for interface projects, upgrades, testing, go-lives.
• Manages workload, resources, and timelines for operations and strategy.
• Serves as primary liaison for interface-related projects and escalations.
• Collaborates with application teams, vendors, and leadership on enterprise integration.

Skills

Healthcare interfaces

UNIX

HL7

TCP/IP networking

Communication

Team collaboration

Education

B.S. in Information Systems, Engineering, or related technical field

Tools

Cloverleaf Interface Engine

Job description

Overview

Coordinates the activities, personnel, resources, and project portfolio of the Interface Services team. Responsible for providing leadership and oversight for interface operations, clinical and business system integrations, healthcare interoperability solutions, and related technologies. Ensures operational excellence through effective prioritization, project coordination, stakeholder engagement, resource management, and employee development. Serves as the primary liaison between Information Systems, clinical departments, business stakeholders, vendors, and leadership while maintaining operational stability and supporting strategic initiatives.

Responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES

• Supervises, mentors, and develops Interface Analyst(s) and Senior Interface Analyst(s), ensuring staff are well-trained, productive, and aligned with departmental and organizational goals.
• Coordinates work intake, prioritization, assignment, and completion of incidents, service requests, enhancements, operational support activities, and project deliverables.
• Provides leadership and oversight for interface projects, system integrations, upgrades, testing activities, implementations, and go-lives.
• Manages team workload, staffing capacity, resource allocation, and project timelines to ensure successful delivery of operational and strategic initiatives.
• Serves as the primary point of contact for stakeholders regarding interface-related projects, escalations, operational concerns, and service delivery.
• Works closely with application teams, clinical departments, project managers, vendors, and business leaders to coordinate and support enterprise integration initiatives.
• Maintains a working knowledge of healthcare interoperability standards, including HL7 messaging, FHIR, interface architecture, and healthcare integration best practices.
• Maintains a working knowledge of Cloverleaf interface engine technologies, TCL scripting concepts, and interface support methodologies to effectively oversee technical resources and project priorities.
• Maintains a working knowledge of UNIX/Linux operating systems, TCP/IP networking protocols, FTP/SFTP, APIs, and related technologies used throughout the integration environment.
• Reviews interface-related incidents, outages, and recurring issues to ensure timely resolution, effective escalation management, and root cause analysis.
• Ensures accurate and current documentation of interfaces, workflows, support procedures, technical standards, and operational processes.
• Evaluates new interface requests, enhancement opportunities, and integration solutions to ensure alignment with operational requirements, enterprise standards, and business objectives.
• Monitors project risks, dependencies, issues, and resource constraints and escalates concerns appropriately to leadership.
• Promotes exceptional customer service and fosters strong collaborative relationships throughout the organization.
• Practices proper safety techniques in accordance with hospital policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to the manager.

PROFESSIONAL DEVELOPMENT AND LEADERSHIP

• Serves as a role model for professionalism, accountability, and service excellence.
• Coaches team members to enhance technical, operational, and professional skills.
• Encourages cross-training and knowledge sharing to ensure adequate coverage and succession planning.
• Participates in leadership development, organizational initiatives, and departmental improvement efforts.
• Maintains awareness of healthcare technology, interoperability, and integration industry trends and best practices.

Qualifications

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED

1. B.S. Degree in Information Systems, Engineering, or related technical field.

2. Three (3) years experience with healthcare applications and interfaces.

3. One year programming experience.

4. Experience with UNIX, HL7, and TCP/IP Networking protocol.

5. Experience working in a team environment.

6. Ability to communicate effectively and provide outstanding customer service.

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED

• Seven (7) or more years of healthcare Information Systems experience.
• Experience supporting Cloverleaf Interface Engine environments.
• Experience with TCL scripting, interface development, or interface support.
• Experience with FHIR, APIs, web services, and healthcare integration technologies.
• Experience managing project portfolios, upgrades, implementations, and go-live activities.
• Experience leading teams supporting clinical, laboratory, device, and operational integrations.
• Cloverleaf Level I or II certification.
• PMP, CAPM, Agile, Scrum Master, or ITIL certification.

Work Hours:

8A - 5P