Intercept Clinical Director

Choices Coordinated Care Solutions; Shreveport (LA); On-site; USD 74,000 - 79,000; Full time

Benefits offered by this job

Employer Paid Life Insurance

401k Match

Tuition Reimbursement

Generous PTO plan

Job summary

Choices Coordinated Care Solutions is seeking a senior program director to oversee Intercept program operations, focusing on planning, marketing, quality management, and staff performance. The role involves hiring, supervising, and guiding a high-performing team to achieve strategic goals.

The position requires a Master’s degree in human services or related field and a clinical license preference, plus several years of experience with youth and families in social services.

Qualifications

• Master’s degree in human services, business, or a related field.
• Current license as Clinical Social Worker, Marriage and Family Therapist, Mental Health Counselor or similar preferred.
• Five years of experience partnering with youth and/or families within social services or education.
• Demonstrated skills in using alternative, community-based services for high-risk youth and families to decrease out of home placements.
• Bilingual skills (especially Spanish) a plus.

Responsibilities

• Oversee program operations with emphasis on planning, marketing, quality of services, and staff effectiveness.
• Hire, coach, and develop a high performing team; supervise staff and assess performance.
• Lead annual budget process and monitor expenditures within approved limits.
• Schedule work, conduct interviews, and ensure coverage in the region.
• Maintain relationships with consultants and key stakeholders.

Skills

Bilingual Spanish

Strong communication

Staff coaching

Team leadership

Policy compliance

Education

Master’s degree in human services or related field

Clinical Social Worker license or equivalent

Job description

The Intercept program serves a broad population of youth and families, including those involved with multiple child-serving systems and those at high risk of removal from their families. The program specializes in diverting youth from out of home placements by helping their families safely maintain youth in their home environment. This position manages program operations by focusing on effective planning and marketing, quality of services, effectiveness of staff, customer relations, interviewing and hiring, implementation of training, implementation of quality management and employee recognition and motivation. This position may assist in activities related to program growth and securing ongoing funding to sustain the program.

Essential Duties and Responsibilities

• Ensures ongoing local programmatic excellence, rigorous program evaluation, and consistent quality of finance and administration, fundraising, communications, and systems; recommend timelines and resources needed to achieve the strategic goals.
• Carries out and provides direction on strategic plan implementation processes with Executive Team and staff.
• Hires leads, coaches, and develops a high performing team. Provides direction to supervisors in the form of answers to problems and advice with staff performance and youth issues. Assists in establishing performance goals for the division and monitor progress. Performs scheduled evaluations and conducts regular supervision for all direct reports.
• Participates in annual operational budget process and manages effectively within said budget. Accurately reports on progress made and challenges encountered if not on target.
• Establishes work schedule for direct reports and fills in during absence or vacant position. Conducts final interviews of division applications in the region.
• Maintains effective relationships model consultant and key constituents.

Core Competencies

• Demonstrates flexibility and optimism about the strengths of children and their families.
• Demonstrates skill in consensus building, creative problem solving, mediation, and general meeting facilitation.
• Demonstrates population and program specific competency.
• Demonstrates comfort and willingness to work with families in a home and community setting.
• Provides skill specific coaching, modeling, and training to Intercept Supervisors.
• Demonstrates skill with hiring, and training staff members.
• Provides at a minimum weekly supervision to support fidelity to the program model
• Effectively evaluates Supervisor performance and provides feedback to support and strengthen performance and improve outcomes for families.
• Represents Choices in the community in professional manner.
• Actively engages and participates with model consultants.
• Provides for coverage of families when Intercept Supervisors are unavailable including on-call crisis rotation.
• Monitors and manages progress of professional development goals for Intercept Supervisors.
• Provides direct support to and ensures parent and family involvement is maintained throughout the service period.
• Leads the development and cultivation of relationships with identified referral and partnering agencies.
• Effectively addresses and resolves complaints arising from consumers or community partners.
• Ensures staff adhere to all Choices’ policy and procedures.
• Leads a continuous quality improvement process throughout the program and service areas.
• Ensures effective implementation of systems to track progress, regularly evaluate program components, and measures outcomes that can be effectively communicated to Choices.

Community Partnership

• Actively represents Choices in national, state and local forums/events to promote the organization and develop new opportunities/partnerships.
• Works with other staff members and associates to analyze funding opportunities, to promote Choices work and reputation, and to otherwise apply the skills and capacity of Choices staff and projects to current policy and programs.
• Represents Choices values and follows Choices Guiding Principles within the community at all times.
• Demonstrates an ability and enthusiasm for collaborative, strengths-based projects with demonstrable outcomes.

Qualifications

• Education: Master’s degree in human services, business, or a related field with experience.
• Current license as Clinical Social Worker, Marriage and Family Therapist, Mental Health Counselor or similar preferred.
• At least one year of experience working with an evidenced based practice model is preferred.
• Five years of experience partnering with youth and/or families within the context of social services or education required.
• Demonstrated skills in using alternative, community-based services for high-risk youth and families to decrease out of home placements.
• Demonstrated competence in providing services to culturally diverse populations.
• Expertise in strength-based programming, crisis intervention, family systems theory, multi-systems care coordination, and case management
• Demonstrated skill in fiscal management activities, team building, and development.
• Strong knowledge of and genuine respect for youth and adults with mental health issues and a firm commitment to empowering their families.
• Strong communication and writing skills. Bilingual skills (especially Spanish) a plus.
• Highly organized, detail oriented.
• Must possess valid driver’s license in state where work is performed and auto insurance.
• Demonstrated ability to:
• Work effectively with internal and external individuals, including other professionals in the community.
• Work effectively as a member of a team.
• Effectively communicate to various internal and external audiences in both person and through various electronic media.
• Manage time and work effectively with minimal supervision.

Working Conditions/Physical Demands

• Daily travel within the county and in some locations occasionally (less than 25% of time) within the state.
• Frequent (more than 50% of time) travel into a variety of community environments, including inner city areas and visits to family homes that may be unsanitary and/or in need of repair.

Salary Range: $74,000 - 79,000

Benefits Include:

• Employer Paid Life Insurance, Short & Long Term Disability
• 401k Match
• Tuition Reimbursement
• Generous PTO plan
• Qualified employer for the Public Service Loan Forgiveness Program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.