Interactive Teller Expert

Southern Bank; Poplar Bluff (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Southern Bank is seeking a customer service-oriented teller-like professional in Missouri. You will handle customer inquiries, process routine transactions, and promote bank products to help build lasting relationships with customers.

Responsibilities include resolving issues, maintaining confidentiality, and staying compliant with bank policies while delivering efficient, friendly service to clients in a fast-paced environment.

Qualifications

• Ability to use/learn current technology and software applications related to position.
• Solid customer service and problem resolution skills.
• Requires good follow through.
• Excellent interpersonal, verbal and written skills required.
• Strong organizational skills.

Responsibilities

• Receives and fields incoming customer service calls.
• Processes transactions including deposits, withdrawals, transfers, loan payments, and account inquiries. Ensures all transactions are handled in compliance with bank policies, regulatory requirements and security procedures.
• Promotes strong and lasting customer relationships in an efficient and highly professional manner.
• Achieves a high level of success by understanding customer needs and identifying opportunities to grow the bank.
• Assist in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction.
• Identifies and refers customers as well as potential customers to the appropriate personnel as needed.
• Maintains trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers.
• Responsible for thorough knowledge of all bank products offered; knowledge of technology and software used by the bank.
• Completes and performs any other duties assigned.

Skills

Customer service

Problem resolution

Communication

Follow-through

Organizational skills

Education

High school diploma or equivalent

Job description

Southern Bank is seeking a customer service-oriented teller-like professional in Missouri. You will handle customer inquiries, process routine transactions, and promote bank products to help build lasting relationships with customers.

Responsibilities include resolving issues, maintaining confidentiality, and staying compliant with bank policies while delivering efficient, friendly service to clients in a fast-paced environment.