Intensive Support Coordinator

Park Center; Nashville (TN); Hybrid; USD 33,000 - 35,000; Full time

Job summary

Park Center in Nashville, TN seeks an Intensive Recovery Support Coordinator II to advance recovery-focused housing services within a Permanent Supportive Housing program. You will be part of an recovery-oriented, housing-focused intensive case management (ICM) team supporting residents.

The role requires collaboration with staff and community partners, cultural humility, and a commitment to trauma-informed care.

Qualifications

• Must have at least 3 years' experience in a human services field.
• Demonstrate strong recovery support competencies and ethical behaviors.
• Proven written and verbal communication skills and computer literacy.
• Bachelor's degree in a human services field required; Social Work preferred (BSW/MSW).

Responsibilities

• Assist and support residents as they transition to independent living.
• Engage residents using trauma-informed approaches to build trust.
• Provide recovery-oriented tenancy support and strengths-based care.
• Develop and maintain documentation for agency and funding deadlines.
• Collaborate with staff and community to engage diverse perspectives.

Skills

Human services experience

Recovery support competencies

Written and verbal communication

Computer literacy

Driver's license

Education

Bachelor's degree in a human services field

MSW preferred

BSW preferred

Tools

Relias Learning

Microsoft Office

Job description

Job Title

Intensive Recovery Support Coordinator II

Reports To

Permanent Supportive Housing Supervisor

FLSA / WAGE

Non-Exempt / $23.71 - $25.13 per hour

Original Date

December 2025

JOB SUMMARY

This position is an advanced practitioner of recovery support services in a Permanent Supportive Housing program model, within the intensive housing services. The Intensive Recovery Support Coordinator will serve Park Center members as a member of a recovery-oriented, housing-focused intensive case management (ICM) team.

Essential Functions

• Value cultural competence and diversity
• Collaborate with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds.
• Take deliberate steps to increase their own cultural competency by attending trainings, events, discussions, workshops, etc.
• Member Support Duties:
  • Assist and support residents as they transition from a supported housing environment to living independently in a new housing environment
  • Engage residents in vivo utilizing a trauma lens and cultural humility to quickly establish trust and build rapport.
  • Provide recovery-oriented tenancy support taking a strengths-based, person-centered approach.
  • Partner with PSH members to help them achieve goals that are personally meaningful to them, extending beyond those areas traditionally addressed by clinical care.
  • Support PSH members in recovery by offering experience with whole health recovery that includes addressing wellness of both mind and body.
  • Coach PSH members on independent living skills, connect with community resources, and develop systems to support sustainability.
  • Encourage PSH members to engage with their community through employment, volunteering, and/or recreational/social activities.
  • Assist PSH members with developing interpersonal skills to connect with their housemates and neighbors, and to expand their natural support system.
• Create, maintain, and review documentation for agency and funding requirements within all designated deadlines.
• Public/Staff Relations:
  • Communicate with internal and external partners utilizing telephone, email, and chat.
  • Communicate regularly with the Permanent Supportive Housing team to meet the needs of residents.
  • Develop effective working relationships with human services organizations.
  • Value cultural competence and diversity
  • Collaborate with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds.
  • Take deliberate steps to increase own cultural competency by attending trainings, events, discussions, workshops, etc.
  • Other duties as member of the Permanent Supportive Housing team:
    • Attend all staff and supervision meetings.
    • Assist with program events and outings.
    • Participate in on-call rotation.
    • Maintain schedule flexibility in the event of after-hours responsibilities.
    • Maintain good attendance and inform supervisor in advance of time off.
    • Complete Relias Learning courses by deadline.
    • Follow all Personnel Policies and uphold Park Center's Code of Ethics.
    • Perform all other duties assigned.

Qualifications

• Must have at least 3 years' experience working in a human services field.
• Able to demonstrate strong recovery support competencies and ethical behaviors.
• Must have proven written and verbal communication skills and computer literacy.
• Bachelor's degree in a human services field required, Social Work preferred (BSW).
• Master's degree in a human services field preferred, Social Work preferred (MSW).
• Must have a valid Tennessee Driver's License.
• Must be able to show proof of personal automobile insurance.

WORKING CONDITIONS

• Modified remote work available for this position, shared workstation in office.
• Able to operate with many distractions.
• Routine office environment.
• Able/willing to use vehicle to transport members.
• Able/willing to operate a large van/bus to transport clients.

PHYSICAL DEMANDS

• The ability to communicate effectively in written and oral form.
• The ability to navigate stairs and uneven terrain.
• The ability to operate with many distractions.
• The ability to use vehicle to travel to different sites.

The physical demands described here are representative of those that must be met by any employee to perform the essential functions of their job at Park Center. Reasonable accommodations, physical or otherwise, may be made to enable individuals with disabilities to perform essential functions.

DIRECT REPORTS

This position has no direct reports.

WORK LOCATION

• Hybrid: field work in Nashville, TN, shared office space, remote office capability

DISCLAIMER

This job description is not intended to be all-inclusive, and the employee will be expected to perform other reasonably related duties as assigned. Park Center reserves the right to revise or change job tasks and responsibilities.

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