Intensive Outpatient Program Manager

Oceans Healthcare; Shreveport (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

Oceans Healthcare in Shreveport, LA seeks an Outpatient Program Manager to oversee daily outpatient operations, staff supervision, and compliance with Joint Commission and state regulations. The role collaborates with nursing leadership to ensure quality care and program efficiency, including education, discharge planning and family communication.

The candidate should have a master’s degree in social work or related field and 2+ years of psychiatric experience, with supervisory responsibilities.

Qualifications

• Master’s degree in social work, psychology, or counseling; LMSW/LCSW/LPC/LMFT/MSW or Psychologist preferred.
• Minimum of 2 years’ experience in inpatient/outpatient psychiatric treatment, with at least 1 year in supervision.
• Experience with chronically mentally ill adult and geriatric populations.

Responsibilities

• Provide direction, supervision and disciplinary action for outpatient program staff.
• Coordinate with management to adhere to regulatory standards and facility goals.
• Arrange and monitor staff continuing education and competency.
• Oversee Utilization Review and performance improvement in the outpatient setting.
• Educate staff on age/disability/cultural sensitivity and monitor compliance.
• Communicate with patients and families in appropriate age/disability related manner.
• Lead treatment planning, discharge planning and support groups as needed.
• Participate in outpatient marketing events and related activities.

Skills

Leadership

Staff supervision

Communication

Documentation/writing

Time management

Interpersonal skills

CPR Certification

Education

Master's degree in social work or psychology or counseling

Job description

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The Outpatient Program Manager is responsible for the daily operations of the outpatient services and functions, subject to oversight by the Director of Clinical Services, Hospital Administration, CEO, and/or Board of Directors. Coordinates with the DON and the Clinical Director about staffing issues and pertinent nursing care issues to assist in overseeing nursing and therapy duties that apply to the daily operation of the program. The Outpatient Program Manager shall assure the outpatient program is adequately staffed, programming meets the standards set in accordance with Joint Commission, Federal and State regulations, Oceans' Mission, policies and procedures and Performance Improvement Standards.

Essential Functions

• Provides direction, supervision, monitoring and disciplinary action for all staff of the Outpatient Program, being available for formal or informal supervision.


• Cooperates and works with all members of the management team to develop, formulate, implement and to adhere to regulatory body standards and meet facility goals and objectives.


• Provides, coordinates and monitors in-service opportunities for staff continuing education.


• Supervises Utilization Review and performance improvement in the outpatient setting.


• Provides/coordinates education to staff and monitoring for compliance plan, and specific age/disability/cultural sensitivity and diversity adherence, as well as demonstrates an ability to assess and interpret age/disability specific information and patient population response to treatment.


• Communicates in an age/disability related manner to patients and patients’ families.


• Conducts treatment planning, discharge planning and facilitates support groups to meet the needs of patients and families.


• Participates in marketing events for outpatient services as needed and required.


• Performs other duties and projects as assigned.

Requirements

Educational / Experience Requirements

Master’s degree in social work, psychology, or counseling preferred including LMSW, LCSW, LPC, LMFT, MSW or Psychologist. Minimum of 2 years’ experience in inpatient/outpatient psychiatric treatment preferred with at least 1 year of supervisory experience. At least 1 year of experience working with chronically mentally ill, adult and geriatric patient populations.

Qualifications / Skills

Excellent assertive communication skills. A sound leader who possesses excellent communication and interpersonal skills to foster cooperation across departmental lines and manage information, environmental, and fiscal resources to accomplish goals. Good writing and composition skills. Able to organize and prioritize high volume workload. Able to function with minimal supervision. Ability to maintain overall good work attitude and interact cooperatively and professionally with other staff members. Possess basic competency in age, disability, and cultural diversity needs of patients served and ability to relate to patients in a manner sensitive to those needs. Must successfully complete CPR certification and an Oceans approved behavioral de-escalation program.

Work Environment

Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. This person might sometimes experience disagreeable odors, sights and/or unpredictable patient behavior. Work requires spending approximately 85% or more of the time inside a building, which offers protection.

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