Intensive Case Manager Gloucester

Diocese of Camden; New Jersey; On-site; USD 60,000 - 85,000; Full time

Job summary

The Diocese of Camden seeks an Intensive Case Manager to support clients in Camden County as they approach the end of TANF/GA benefits. You will engage, assess, and intervene to help clients pursue employment or determine barriers, meeting with them at least twice a month for up to 24 months.

Based at Catholic Charities, you will collaborate with WFNJ case managers, ensure timely documentation, and communicate progress to the State Division of Family Development.

Qualifications

• Bachelor’s degree in social work or related field.
• Experience providing case management services.
• Knowledge of Trauma‑Informed Care and/or Motivational Interviewing is beneficial.

Responsibilities

• Reflect the mission and vision of Catholic Charities in every encounter with and on behalf of clients.
• Receive and review new client intake information from the County Social Services Agency monthly.
• Ensure clients are aware of scheduled intake and appointments via phone, email or mail.
• Conduct in-person comprehensive client social assessment for each client referred monthly.
• Assist clients in developing a strengths-based ISP toward employment or removing barriers.

Skills

Communication skills

Time management

Computer proficiency

Oral and written communication

Education

Bachelor’s degree in social work or related human services field

Experience providing case management services

Knowledge of Trauma‑Informed Care / Motivational Interviewing

General knowledge of County Social Services Agencies

Experience in professional social work documentation

Tools

Microsoft Office

Client management software

Job description

SUMMARY

The Intensive Case Manager (ICM) is a compassionate, organized, and self‑directed individual who works under the supervision of the Regional Program Coordinator and provides case management services for people referred through the Camden County Board of Social Services. The ICM attempts to engage, assess, and intervene with clients who are nearing the end of their lifetime benefits of Temporary Assistance to Needy Families (TANF) and/or General Assistance (GA) with a goal of assisting them to obtain employment or to identify whether a client is unable to be employed for reasons related to health, educational, social, or other significant barriers. The ICM meets with clients in‑person a minimum of two times per month for as many as 24 months to assist the client with their self‑identified goals. The ICM works in collaboration with the Work First New Jersey case managers at the Board of Social Services to ensure the clients’ needs are being addressed holistically. The ICM is also responsible for timely and clearly written professional documentation that communicates the clients’ needs and the interventions employed to address those needs, to the State Division of Family Development (DFD) that funds the SAIF program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reflect the mission and vision of Catholic Charities in every encounter with and on behalf of clients
• Receive and review new client intake information from the County Social Services Agency on a monthly basis
• Ensure that clients are aware of their scheduled intake, and subsequent appointments, through the use of phone, electronic, or postal communication
• Conduct in‑person comprehensive client social assessment for each client referred to the ICM each month
• Assist clients in the development of a strengths‑based individualized service plan (ISP) that seeks to move the client toward employment or to address employment barriers
• Engage in motivational interviewing interventions that inspire clients to comply with SAIF program requirements
• Assess clients’ barriers toward employment and make necessary referrals to assist in addressing those barriers
• Conduct outreach to clients a minimum of twice monthly to ensure movement toward the goals they have set in their ISP; make home visits as necessary to engage clients
• Complete all associated documentation required by DFD and by Catholic Charities in required timeframes utilizing the forms provided by DFD and using professional documentation standards
• Document all in‑person and phone contacts with client such that it adequately and accurately reflects the interaction, progress toward the clients’ goals, challenges in accomplishing the goals, and next steps
• Share needed resources and referrals to clients to help them address employment barriers
• Communicate to WFNJ case managers any client non‑participation in program activities using appropriate communication means
• Complete a monthly report that will be submitted to DFD that documents all efforts to communicate with clients and the progress toward the clients’ goals
• Monitor clients’ time in the program and ensure that clients are aware of their remaining time and the consequences of reaching time limit
• Attend meetings with State and County officials related to client time limits and be a fair and strong advocate for clients during those meetings
• Assist in the planning and actualization of activities for clients that assist in moving them toward self‑sufficiency
• Seek out and share employment opportunities for clients; provide or identify employment support to clients on an as‑needed basis
• Assist and advocate for clients with health
• Enhance professional growth and development through participation in educational programs, emergent literature and research, in‑service seminars and workshops, etc., in accord with professional licensure standards and requirements.
• The Intensive Case Manager (ICM) for Gloucester County must have reliable transportation in order to travel and meet with clients, ensuring that clients do not experience hardship due to lack of transportation or financial limitations.

EDUCATION AND/ OR EXPERIENCE

• Bachelor’s degree in social work or related human services field
• Experience providing case management services
• Knowledge of Trauma‑Informed Care and/or Motivational Interviewing is beneficial
• Have general knowledge of the services provided by the County Social Services Agencies
• Experience in professional social work documentation

QUALIFICATIONS/SKILLS

• Excellent written communication skills; Excellent oral communication skills and ability to talk to a variety of populations effectively including clients, case workers, WFNJ staff, etc. both in groups and one on one. Excellent time management, organizational and problem‑solving skills. Skilled at computers including Microsoft Office products, data management, client management software, etc.

WORK ENVIRONMENT

• This position is housed primarily at Catholic Charities main office at 1845 Haddon Avenue, a clean and well‑lit facility.
• Client home visits or visits to clients in their community may be required
• This position is subject to varying and unexpected situations, crisis and emergencies
• Monthly visits to the Camden County Board of Social Services are required