Intensive Case Management Team Lead

Highland Rivers Behavioral Health; Austell (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer matching

4 weeks paid time off

Job summary

Highland Rivers Behavioral Health in Austell, GA seeks an Intensive Case Management Team Lead to direct the daily operations of the ICM team serving adults with severe mental illness. The role includes clinical oversight, treatment planning, and ensuring fidelity to standards.

You will supervise a team of 10 case managers, conduct weekly meetings, and collaborate with clinic teams and external partners to maintain high-quality, recovery-focused services.

Qualifications

• Georgia professional license: LPC, LCSW or LMFT.
• Associate licensed or licensed eligible can be considered with experience.
• 3–5 years of experience working with SPMI, substance abuse and dual diagnosis.
• 1 year of supervisory experience preferred.

Responsibilities

• Plans, directs daily operations of the ICM Team (10 members).
• Leads mandatory weekly team meetings to support individuals’ needs.
• Plans goals aligned with accreditation standards and daily operations.
• Participates in clinic treatment team meetings weekly.
• Ensures compliance with fidelity, accreditation standards and regulatory requirements to maintain quality care.
• Oversees monthly reports to Highland Rivers and external offices.
• Provides clinical oversight for operations and on-call staff as needed.
• Recruits, hires and trains new team members.
• Supports staff in achieving productivity targets under Pay for Performance.

Skills

Leadership

Team supervision

Clinical oversight

Education

Masters

Job description

• Job Category Intensive Services, Mental Health , Licensed Therapist
• Industry Public and Community Healthcare
• Employee Type Exempt
• Required Degree Masters
• Manage Others Yes

Contact information

Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.

Are you ready to make a Difference?

JOB SUMMARY:

The Intensive Case Management (ICM) Team Lead plans, manages, and directs the daily operations of Highland Rivers Behavioral Health Intensive Case Management (ICM) Team which is a medium intensity community-based program for adults with severe and persistent mental illnesses. The Team Lead provides direct care in a recovery focused environment. The Team Lead provides direct care services including behavioral health assessments, treatment plan reviews and treatment planning.

Duties and Responsibilities include:

• Plans, manages, and directs the daily operations of Highland Rivers Behavioral Health Intensive Case Management (ICM) Team, a team of 10 case managers; providing both direct supervisions to team members including monitoring and tracking workflow and day-to-day work of ICM team members.
• Conducts/leads mandatory weekly team meetings to support individual’s needs.
• Plans goals and objectives in accordance with accreditation standards, governing boards, and individuals in daily operations of assigned areas
• Participates in clinic treatment team meetings weekly.
• Participates in quarterly coalition meetings conducted by DBHDD.
• Participates in developing, managing, and maintaining a collaborative and cooperative service environment in the community at large.
• Monitors ICM Team services to ensure compliance with fidelity, accreditation standards, governing boards, and individuals in daily operations of assigned areas.
• Provides oversight and completion of monthly reports internally to Highland Rivers as well as external reports to the Regional Office, DBHDD, etc.
• Provides clinical oversight for all clinical program operations and staff in addition to providing clinical support to staff who are on-call, in the event a licensed clinician is needed.
• Responsible for keeping all charts in compliance with the ASO, QI, CARF, DBHDD, HFR, and other accreditation standards.
• Establishes professional and ethical relationships with individuals, families and co-workers.
• Recruit, hire, and train new team members to perform standards outlined within their performance evaluations.
• Assists staff in reaching their identified productivity target due to Pay for Performance Model
• Displays flexibility, cooperation and a positive attitude.
• Completes assigned tasks in a timely manner and requests directions and supervision when appropriate.
• Uses initiative and judgement to assure that circumstances requiring attention are referred to the appropriate team member.
• Performs other duties as directed by supervisor.
• The program is a 24/7 service with rotating on-call and possible weekend and holiday work.
• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness
• NHSC loan forgiveness in qualifying counties.
• Clinical supervision for candidates on a licensure track.

Requirements

• Georgia professional license: LPC, LCSW or LMFT.
• Associate licensed or licensed eligible can be considered with experience.
• 3 - 5 years of experience working with SPMI, substance abuse and dual diagnosis.
• 1 year of supervisory experience preferred.

Summary

Highland Rivers Behavioral Health is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age sex, religion, or disability.

Selected applicants must pass a pre-employment background investigation and a pre-employment drug screen. Employment is contingent upon passing the background and the drug screen.

Additional Information

• Days Position Will Work Mon, Tue, Wed, Thur, Fri
• What shift will the Position work? 8 am - 5 pm