Intensive Care Coordinator

Children's Institute; Los Angeles (CA); On-site; USD 37,000 - 44,000; Full time

Job summary

Children's Institute is seeking a dedicated professional to provide direct services to children and families, including case planning, advocacy, outreach, and home visitation in collaboration with a team.

You will conduct home visits, coordinate with community services, and support staff in crisis situations while maintaining client confidentiality and accurate records. Travel is extensive within LA County as required.

Qualifications

• Requires a Bachelor’s degree or 3 years’ experience with high‑risk youth.
• Strong engagement and crisis de‑escalation skills are essential.
• Bilingual Spanish & English preferred.

Responsibilities

• Conduct regular home visits to assess client needs and provide training and support to families.
• Be on-call 24/7 for crisis intervention and staff support.
• Provide casework and referrals for therapy; coordinate with pediatric and dental services as needed.

Skills

Engagement skills

Crisis de-escalation

Bilingual Spanish-English

Education

Bachelor’s degree in child development, early childhood education, psychology, social work or related field

Tools

Electronic Health Records Systems

Database software

Windows environment

Job description

Uses independent judgment and discretion to provide direct services including case planning, advocacy, outreach, and home visitation activities for children and families in collaboration with a team.

DUTIES

SUMMARY

Uses independent judgment and discretion to provide direct services including case planning, advocacy, outreach, and home visitation activities for children and families in collaboration with a team.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Uses independent judgment and discretion to conduct regular home visits to determine client needs and provides training, guidance, and support to families. Participates in and remains available to assist in crisis intervention and to provide support and assistance to staff in resolving problems.

• Participates in and remains available to assist in crisis intervention and to provide support and assistance to staff in resolving problems and is on-call 24/7 for crisis intervention.

• Uses independent judgment and discretion to provide casework and support services to the families and children, including referral for individual and/or family therapy; arranges contacts, visits and referrals and coordinates with community services, pediatric and dental care, and other services as needed.

• Works collaboratively with clients, families, team members and outside agencies to ensure appropriate linkages and are made and maintained. Helps to identify informal supports to assist clients and families.

• Ensures all client files are accurately and completely maintained.

• Represents CII at DCFS, DMH, and community meetings; promotes CII’s goals and philosophies; participates in community committees and networks; and actively collaborates with others.

• Establishes and maintains rapport and effective working relationships with children and families and works effectively within CII and social work community at large.

• Uses independent judgment and discretion to identify client’s needs and provide community referrals to client and others.

• Advocates on behalf of the client with other agencies, government programs and similar to help them receive needed services.

• Ensures accurate and timely completion of outcome and evaluation testing and reports required by the program.

• Travels extensively within LA County and on occasion, beyond LA County.

ADDITIONAL DUTIES

• Conducts intake interviews to gather information and completes required paperwork.

• Attends educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the art practices; participating in in-service programs.

• Develops and maintains knowledge of service standards and policies as stipulated by contract, licensing, and/or other governing bodies.

• Other duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

QUALIFICATIONS

EDUCATION & EXPERIENCE

• Bachelor’s degree in child development, early childhood education, psychology, social work or related field; or a minimum of three years’ experience working with high-risk youth.

OTHER QUALIFICATIONS

• Has knowledge of and possesses strong engagement skills as well as crisis and de-escalation skills to provide quality care and services to clients and families.

• Possesses a valid driver’s license and state-required auto insurance.

• Required to travel extensively to sites (> 50% of the time).

• Bilingual Spanish & English speaking preferred.

• Ability to handle confidential information.

• Maintains patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.

• Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.

• Sensitivity to service population’s cultural and socioeconomic characteristics.

• Excellent verbal and written communication skills.

• Punctual and dependable attendance.

CERTIFICATES, LICENSES, REGISTRATIONS

• None required.

COMPUTER SKILLS

• Must have working knowledge of computer programs in a Windows environment.

• Database software

• Proficient in Electronic Health Records Systems

VISION REQUIREMENTS

• No special vision requirements.

NOISE LEVEL

• Moderate noise

REQUIRED TRAINING

• New Hire Orientation

• Mandated Reporter

• AB-1343: Sexual Harassment Prevention

• WRAP program only – Wraparound basic training

• Family Preservation program only – Family Preservation basic training

COMPENSATION:

$26.75 USD - $32.10 USD

In accordance with California law, the expected pay range for this position is included in this posting. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position.

BENEFITS:

• Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year

• Excellent medical, dental, and vision insurance for eligible employees and qualified dependents

• 403b Retirement Plan with employer contribution for eligible employees

• Up to $4,500 in tuition reimbursement per calendar year

• Eligible for the Public Service Loan Forgiveness program

• Flexible Spending Account (FSA)& Health Savings Account (HSA)

• Employer paid Life and AD&D Insurance

• Voluntary Supplemental Insurance

• Opportunity for growth & advancement

• Professional development & continued training

• Team building & bonding through company sponsored events & activities

CONTINGENCIES:

• Influenza immunization or declination

• COVID-19, MMR and Tdap immunizations

• Education verification

• Reference check

• Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services

• Drug and alcohol screening

• Tuberculosis screening