Intelligence Analyst - West (Remote)

CrowdStrike Inc.; United States; Teletrabalho; USD 70 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Market-leading compensation

Wellness programs

Paid time off

Parental and adoption leaves

Professional development

Employee networks

Vibrant office culture

Resumo da oferta

CrowdStrike Inc. is seeking a Falcon Intel Recon Analyst to directly support cyber threat customers and maximize value from the Intelligence product.

You will serve as the interface between clients and CrowdStrike’s intelligence team, enabling effective use of cyber threat intelligence within the Falcon Intel Recon application. The role requires working knowledge of dark web intel and threat intelligence, with strong customer engagement skills across technical and executive levels.

Qualificações

• Knowledge of cyber threat intelligence and intelligence lifecycle.
• Strong written and verbal English communication skills.
• Familiarity with cyber threat intel terminology and analysis concepts.
• Understanding of dark and deep web ecosystems is a plus.
• Ability to learn new technologies and work independently.

Responsabilidades

• Maintain high customer satisfaction and ownership across many relationships.
• Triage findings from Falcon Intelligence Recon and communicate to customers.
• Explain Falcon Intelligence Recon findings to customers and provide SME guidance.
• Champion customer feedback to Intelligence and Engineering teams for product improvement.
• Travel occasionally (5%) with minimal to light travel.

Conhecimentos

Cyber intel

English comms

AI tools

Independent work

Customer engagement

Descrição da oferta de emprego

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The mission of the Falcon Intel Recon Analyst is to directly support cyber threat customers and to ensure our customers realize the full value of the Intelligence product they have purchased from CrowdStrike; ultimately maximizing customer success and renewals. Analysts are responsible for working with multiple customers to manage the customer’s Falcon Intel Recon module.

This role will serve as a cyber intel analytic interface between CrowdStrike’s Falcon Intelligence Recon customers and the wider CrowdStrike intelligence team, enabling effective use of cyber threat intelligence between clients and the Falcon Intel Recon application.

Ideal candidates possess working knowledge of dark web intelligence and threat intelligence, complemented by customer engagement skills across technical and executive levels. You should demonstrate the ability to independently manage multiple concurrent workstreams and have a genuine passion for delivering outstanding customer experiences. The role requires understanding and addressing customer needs at all organizational levels, from C-suite executives to security analysts.

This role requires PST working hours.

What You'll Do:

• Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships.
• Quickly triage and escape noteworthy findings from Falcon Intelligence Recon to the respective customers
• Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
• Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer’s feedback, feature requests, and overall satisfaction is conveyed and accounted for
• Travel: Minimal to light travel (5%)

What You'll Need:

• Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and be fully versed in the intelligence lifecycle
• Good written, verbal communication skills in English
• Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
• Basic understanding of the dark and deep web ecosystems, including actors, forums, and leak sites
• Adaptable and willing to learn new technologies
• Customer service attitude and willingness to help and problem-solve with customers
• Ability to operate independently and with little direction.
• Ability to present and explain technology to people with less technical knowledge
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
• Must be able to thrive in a fast paced, high stress start up environment and able to create customer solutions with limited resources
• Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security

Bonus Points:

• Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.
• Curiosity about how AI, machine learning, and autonomous agents can enhance darkweb analysis, intelligence analysis, and customer outcomes

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions–including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs–on valid job requirements.

Please contact us at [e-mail].

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $70,000 - $95,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

Expected Close Date of Job Posting is:12-22-2026