Integrations Operations Engineer

Plaid Inc; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Commissions

Medical benefits

Dental & Vision

401(k)

Job summary

Plaid Inc. is seeking an Integrations Operations Engineer to strengthen connectivity with financial institutions, resolve high-impact integration issues, and improve data reliability. You will work at the nexus of engineering and partner relationships, writing robust code and prioritizing work by customer impact.

You will collaborate with Data Partners to diagnose issues, apply mitigations, and own the integrations repository while maintaining uptime and throughput for Plaid's network.

Qualifications

• 1.5+ years in a highly technical role with hands-on engineering work.
• Experience building or interfacing with web services and APIs.
• Strong debugging and troubleshooting instincts.
• Customer-centric approach with clear communication.
• Analytical mindset with ability to slice data to drive priorities.
• Proficiency with TypeScript, NodeJS, SQL, or Golang.

Responsibilities

• Investigate and resolve high-impact integration issues by writing and deploying code, monitoring for regressions.
• Prioritize work by customer impact; quantify the affected clients and users.
• Escalate to Data Partners when the issue lies with a partner and drive resolution.
• Apply mitigation techniques to maintain integration traffic flow.
• Provide code reviews and own the integrations codebase.
• Handle escalations from internal teams with prioritization and subject-matter insight.
• Meet best-effort SLAs on business-critical issues with timely communication.
• Maintain and triage the integrations backlog and improve processes.
• Occasionally build new integrations when impact justifies it.
• Rotate through on-call shifts to maintain uptime.

Skills

Web services

Troubleshooting

Customer focus

Data analysis

SQL

Communication

Process improvement

TypeScript

NodeJS

Golang

Job description

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

The Integrations Operations Engineering (IOE) team strengthens Plaid's network with financial institutions by directly resolving integration issues to increase the reliability and quality of data, and by building new integrations to grow our financial network.

We sit at the nexus of engineering, a deep understanding of Plaid's products and customers, and direct financial-institution relationships: we write and ship the code that keeps connectivity healthy, we use data to focus on the issues with the greatest customer impact, and we work directly with data partners (the financial institutions and platforms themselves) to resolve the problems that can't be fixed from our side alone.

The team plays a mission-critical role in ensuring industry-leading connectivity so our customers can meet ever-expand...

What You'll Do

• Investigate and resolve the highest-impact integration issues by writing maintainable, tested code and deploying it to production, then monitor for regression or degradation after your changes ship.

• Prioritize by customer impact. The team runs a business-value-based prioritization model that automatically scores and ranks incoming issues by their impact on Plaid's clients and users. You'll understand how that prioritization works, be able to dig in and scope an individual issue's impact more granularly when needed (which clients, users, and items are affected), and help improve the prioritization model over time.

• Escalate to and work directly with Data Partners when the source of the issue is with the financial institution or platform by diagnosing, packaging a clear reproducible case, and driving the issue to resolution, oftentimes working alongside our internal Data Partner Relationships (DPR) team.

• Apply mitigation techniques to keep integration traffic flowing, spanning internal tooling and configuration changes and external outreach.

• Give and receive code review, acting as owners of the integrations codebase.

• Handle escalations from other internal teams with appropriate prioritization, and provide expert insight into how Plaid integrations work.

• Meet a best-effort SLA on Business-Critical issues, where speed and clear communication matter most.

• Maintain the integrations issue backlog through triage and periodic auditing, and continually improve the team's processes and tooling.

• Occasionally build new integrations with a new financial institution or platform when the impact justifies it.

• Rotate through the team's own integrations on-call to maintain uptime of Plaid's integrations.

What Excites Us

• 1.5+ years in a highly technical role, e.g. software engineering, technical support engineering, or a similar hands-on technical function.

• Experience developing web services and APIs, or clients/integrations that interface with them.

• Strong troubleshooting/debugging instincts - you enjoy investigating complex issues you've never seen before and driving them to root cause.

• A customer-first attitude and strong sense of empathy - you instinctively ask "how many customers does this affect and how badly?" before deciding what to do.

• An analytical, data-oriented approach to problem-solving - comfort slicing data (SQL or similar) to scope impact and prioritize.

• Excellent written and verbal communication - you can explain a technical problem clearly to a highly technical eng team and to an external data partner, and advocate for a fix.

• A proven ability to identify and improve processes and increase efficiency.

• A track record of resolving a high volume of technical issues with both quality and speed.

• Familiarity or experience with TypeScript, NodeJS, SQL, and/or Golang.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team ...

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [e-mail].

Please review our Candidate Privacy Notice here.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.