Integrations Engineer

Chatoly Assistant; Stati Uniti; Remoto; USD 120.000 - 150.000; Tempo pieno

Descrizione del lavoro

Chatoly Assistant seeks an integrations engineer to connect our assistant with ecommerce, collaboration, automation, and help desk platforms. You will own the full integration lifecycle, from data synchronization to documentation and platform upgrades.

You will work with OAuth and webhook-based flows, design resilient syncing, and improve setup guides. Familiarity with major ecommerce or help desk platforms is required, along with strong cross-system diagnostic skills.

Competenze

• At least three years of production experience integrating third-party APIs.
• Hands-on knowledge of OAuth, webhooks, and API rate-limit management.
• Familiarity with at least one major ecommerce or help desk platform.
• Persistence when partner documentation differs from actual API behavior.

Mansioni

• Create integrations that bring products, orders, policies, and help content into the assistant.
• Own ecommerce connections end to end, including app review processes, maintenance, and platform version upgrades.
• Design synchronization workflows that remain safe and useful when partner APIs are slow, rate limited, or temporarily unavailable.
• Improve setup and installation documentation, treating confusing configuration steps as product defects.
• Investigate recurring integration support problems and address their underlying product or engineering causes.
• Debug behavior across external systems whose implementation and availability cannot be directly controlled.

Conoscenze

API integration

OAuth

Webhooks

API rate‑limit management

Cross-system debugging

Strumenti

OAuth

Webhooks

API rate limiting

Descrizione del lavoro

Role overview

Build and operate integrations that connect an assistant to ecommerce, collaboration, automation, and help desk platforms. This role covers the full integration lifecycle: data synchronization, authentication, resilience to unreliable partner APIs, installation experience, documentation, and turning repeated support issues into durable product improvements.

Responsibilities

• Create integrations that bring products, orders, policies, and help content into the assistant.
• Own ecommerce connections end to end, including app review processes, maintenance, and platform version upgrades.
• Design synchronization workflows that remain safe and useful when partner APIs are slow, rate limited, or temporarily unavailable.
• Improve setup and installation documentation, treating confusing configuration steps as product defects.
• Investigate recurring integration support problems and address their underlying product or engineering causes.
• Debug behavior across external systems whose implementation and availability cannot be directly controlled.

Requirements

• At least three years of production experience integrating third-party APIs.
• Hands‑on knowledge of OAuth, webhooks, and API rate‑limit management.
• Familiarity with at least one major ecommerce or help desk platform.
• Persistence when partner documentation differs from actual API behavior.
• Strong diagnostic skills across multiple services and data boundaries.

Nice to have

• Experience publishing an ecommerce app or completing an app review process.
• Experience developing integrations with workflow automation platforms.
• Background in data mapping, transformation, or ETL.