Integration Support Engineer

Podium; Lehi (UT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Life insurance

Disability coverage

Paid maternity/paternity leave

401(k) Plan

Onsite gym and coaching

Job summary

Podium is seeking an Integration Support Engineer to troubleshoot and fix connections between Podium and client systems. You will resolve API and integration issues, document steps, and serve as a subject-matter expert across Podium’s APIs and SFTP experiences.

You’ll work closely with clients and internal teams to ensure seamless value delivery, maintain strong communication, and continually improve integration workflows in a fast-paced AI-driven environment.

Qualifications

• 1 year of prior experience setting up software or following technical operating procedures.
• Experience using APIs and AI agents with proficiency in authentication methods.
• Experience with Datadog, Kibana, Zapier, Tray.io, and Jira.
• Experience using Postman to interact with APIs and scripting to initiate integrations.
• Demonstrated over-achievement in managing a large work queue.
• A base understanding of SQL and ability to write debugging queries.
• Experience working directly with clients, explaining complex technical processes clearly.
• You are accountable, proactive, and focused on delivering results.

Responsibilities

• Support clients and internal teams; resolve integrations key to client success.
• Troubleshoot & resolve challenging integration issues to show value.
• Serve as an integrations expert across Podium and translate customer needs for improvements.
• Maintain high-quality troubleshooting documentation of the integrations.
• Be an expert in Podium’s public APIs and SFTP experience.
• Maintain clear communication with clients and internal teams during resolutions.
• Read and interpret technical API documentation (internal and external).

Skills

API integrations

Troubleshooting

Customer communication

SQL basics

Documentation

Queue management

Authentication methods

Public APIs

Tools

Datadog

Kibana

Zapier

Tray.io

Jira

Postman

Job description

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

The Integration Support Engineer is a critical player in a program that is key to our long-term success. We need someone who can troubleshoot and fix problems with direct connections between Podium and a client's customer management or order management system.

What you'll be doing:

• You will support our clients and internal teams. The integrations you resolve are key components in the overall success plan for the clients they manage.
• Troubleshoot & resolve challenging integration issues, ensuring customers can easily see value with Podium.
• You will serve as an integrations expert across Podium and share customer needs for workflows to continually improve the integrations we offer.
• You will maintain high-quality troubleshooting documentation of the integrations that we support.
• You will be an expert in Podium’s public APIs and SFTP experience.
• Maintain a high level of communication with our clients and internal teams keeping them informed during the resolution process.
• Reading and interpreting technical documentation for various API’s, both internal and external.

What you should have:

• 1 year of prior experience setting up software or following technical operating procedures
• Experience using API’s and AI agents with proficiency in authentication methods
• Experience with various tools such as Datadog, Kibana, Zapier, Tray.io , and Jira
• Experience using Postman to interact with API’s as well as experience executing command line scripts to initiate on-premise integrations.
• Demonstrated over-achievement in managing a large work queue
• A base understanding of SQL and being able to write queries for debugging purposes
• Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
• You will also need to be the type of person who:
• Constantly invents new and better ways to get things done.
• Is accountable to others. Your projects will be part of a larger client engagement.
• Earns the trust of your colleagues by always keeping your commitments.
• Keep your key stakeholders informed on the progress being made while fixing integrations.
• Focuses on results. What you do has a clear purpose and you are not satisfied until you achieve your planned outcomes.

Why you’ll love working here:

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business
• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.