Integrated Systems Service Technician

VSC Fire & Security; Jonesboro (AR); On-site; USD 55,104,000 - 82,656,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Cell phone

Laptop

Paid vacation

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Life insurance

Employee apparel

Long-term disability

Referral bonus

Parental leave

EAP

Boot allowance

NICET test reimbursement

Training opportunities

PPE provided

Job summary

VSC Fire & Security in Jonesboro, Arkansas is seeking an Integrated Systems Service Technician to service and repair fire alarm, intrusion, access control, CCTV, and related systems. You will install, test, troubleshoot, and support customers, following blueprints and NEC/NFPA codes.

Ideal candidates have 2–3 years of field experience, strong attention to detail, and good communication. Valid driver's license and willingness to be on-call support a team-focused, customer-first service operation.

Qualifications

• Two to three years of servicing fire alarm, security, camera, or access control systems.
• Excellent attention to detail and strong communication skills.
• Ability to follow written and verbal instructions and safety guidelines.
• Desirable NICET or related certifications.

Responsibilities

• Installs, tests, and repairs fire alarm, security, camera, access control, and suppression systems.
• Troubleshoots malfunctions and responds to alarms and service calls.
• Programs and tests systems to ensure proper operation.
• Communicates with clients to diagnose issues and propose solutions.
• Reads blueprints and plans to install and service based on layout.
• Executes wiring, hardware installation, and electrical connections.
• Ensures NEC/NFPA compliance and documents changes.
• On-call support and remote troubleshooting as needed.

Skills

Fire alarm systems

Security systems

Camera systems

Access control

Reading plans

Client communication

Background checks

Valid driver's license

Job description

VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems.

The company was founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.

VSC Fire & Security in Jonesboro, Arkansas is seeking candidates for the position of Integrated Systems Service Technician.

Position Summary

Integrated Systems Service Technician provides safe and efficient service on multiple integrated systems. Resolves technical issues and gives potential resolution to unresolved issues. Has a good technical knowledge and ability to communicate effectively to understand problems and offer solutions. Technician is customer-oriented and patient to deal with difficult customers. Integrated Systems may include any of the following: Fire Alarm; Intrusion Detection; Access Control; CCTV; IP Cameras; Networking Infrastructure; Telecom; BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems); Audio/Video; Nurse Call; Area of Refuge; Intercom; Crestron; Extron; Honeywell; Notifier; Gamewell FCI; Silent Knight; Fire Lite; Siemens; AutoCall/JCI; or RATH.

What we offer

• Excellent pay $20.00 - $30.00 and up based on experience
• Overtime eligible
• Company vehicle and fuel card for applicable positions
• Company cell phone and/or tablet for applicable positions
• Company Laptop for programming FACP's and Security Head-in's.
• Paid vacation and company holidays
• Medical, dental and vision insurance options for you and your family
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Company paid life insurance for full time employees
• Employee apparel program
• Company paid long term disability insurance
• Bonus for referring new employees
• Parental leave for full-time employees
• Employee Assistance Program (EAP)
• Boot Allowance
• NICET certification test reimbursement
• Opportunities for training and advancement
• All needed Personal Protective Equipment (PPE) provided

What you need

• Two to three years of experience in servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.

• Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.

• Ability to maintain productivity in the field, set goals, and meet service schedule.

• Competent in reading plans, documents, meters, and to discern colors for safety signage.

• Ability to follow written and verbal instructions.

• Exceptional attention to detail and communication skills.

• Eagerness for professional development and growth.

• Ability to pass various background checks.

• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.

• Desirable (but not required):

  • NICET lI or III in FAS along with I or II in ITFAS, Avigilon Cert, other manufacturers certifications.

What you will do

• Installs, tests, and repairs security, camera, access control, suppression, and fire alarm systems.
• Troubleshoot system malfunctions and false alarms.
• Program multiple types of systems and test for proper operation.
• Consults with client on system issues; provides recommendations for repair.
• Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
• Runs wiring and circuits, installs hardware, and attaches electrical wires.
• Inspects and tests systems, batteries, and electrical wiring; make adjustments, and repairs as required.
• Replaces malfunctioning hardware when necessary.
• Ensures systems comply with NEC and NFPA fire codes.
• Explains and demonstrates system function and operation to end users.
• Performs other related duties as required.
• Be on call as required.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide support for form development and maintenance of inspection forms.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Follow design plans for installation jobs and communicate any design, perform service and deficiency jobs, and communicate and document any changes.

VSC Fire and Security is a drug free workplace.

Equal Opportunity Employer

We look forward to hearing from you!

www.vscfire.com