Integrated Automation Technician, Senior

SICK, Inc.; Minneapolis (MN); Remote; USD 66,000 - 100,000; Full time

Job summary

SICK, Inc. is seeking a field service specialist to support its Services and Products across North America. The role requires traveling 80-90% of the time and working up to 10 weekends per year, with a remote work arrangement and preference for candidates near a major airport.

The position involves onsite commissioning, start-up support, troubleshooting, and leadership on complex installations across multiple accounts, including UPS, FedEx, integrators, and airport projects.

Qualifications

• Minimum of 4 - 7 years of field service experience in logistics/factory automation or similar.
• Two-year college degree or technical school; a four-year degree is preferred.
• Demonstrated ability to attend advanced product training courses and site trainings.
• Must be able to lead installations and coordinate on multi-site accounts.
• Proficient in configuring systems using laptop and configuration software; capable of creating files and updates.

Responsibilities

• Provide exceptional customer service by managing expectations and supporting Service programs.
• Build and populate support structures with SICK equipment; use hand tools and basic construction skills.
• Make electrical connections of SICK equipment and perform on-site commissioning.
• Conduct on-site startup checks, monitor operation, and adjust as needed.
• Troubleshoot, diagnose, and replace SICK equipment; provide technical support during business hours.
• Serve as site lead on larger projects; determine schedule, allocate resources, report issues, and provide daily status.

Skills

Customer service

Electrical knowledge

Microsoft Office

English proficiency

Education

Two-year college degree, technical school or equivalent work experience

Four-year college degree is preferred

Tools

SOPAS

SICK App Manager

CLV Setup

Job description

Mission of the Role

This role will be traveling 80-90% of the time and working up to 10 weekends a year. This is a remote role, ideally looking for candidates near a major airport.

This position has primary responsibility to support the various SICK Services and Products throughout North America.

Key Responsibilities

• Provide amazing customer service by effectively managing customer expectations.
  Support various Services Organization programs.


• Build support structures and populate with SICK equipment. Requires the use of hand tools and basic construction knowledge.


• Make electrical connections of SICK equipment.


• Provide onsite commissioning of installed equipment following established criteria.


• Perform onsite start up support, monitor installed equipment for proper operation, and adjust as needed.


• Must be able to properly troubleshoot, diagnose, and replace SICK equipment.
  Provide outstanding technical support during normal business hours when working from office or home location.


• Act as a site lead on larger and more complex projects being responsible for the entire project to completion. Duties include but are not limited to determining onsite schedule, assigning appropriate resources to tasks, reporting any on-site issues to SICK management, providing daily status reports.


• Configure complex SICK systems utilizing laptop and configuration software. Technician will be able to create equipment configuration files and make changes on their own.


• Perform Site Surveys for the installation of SICK Equipment. This entails data gathering of the area that a unit or system is to be installed, completion on a questionnaire, and preparing customer for pending installation.


• Provide accurate and timely service reports, timecards, and travel expenses.


• Attend required training sessions as assigned.


• Carry out other duties and responsibilities as may be assigned or required.

Key Qualifications

• Experience: Minimum of 4 - 7 years of prior field service experience within the logistics automation, factory automation, or similar industry preferred.


• Education: Two-year college degree, technical school or equivalent work experience required. Four-year college degree is preferred.


• Certifications:


• Position-specific Qualifications:
  
  
  • Successfully attend and complete assigned logistics automation advanced product training courses.
  
  
  • Successfully attend and complete Tilt Tray and Cross belt conveyor systems training; complete assigned Cornerstone SICK U or Mosaic site training classes.
  
  
  • Successfully attend and complete customer specific systems training; site lead installation team member on all SICK accounts, including IKAM accounts (UPS, FedEx, Integrators, Retail, and airport projects); lead installations, static test, and commission multi-Lector camera flex depth of field and auto focus scanner systems; lead installations, static test, and commission multi sided ICR camera-based scanner systems; lead installations, static test, and commission OPS non-tracking systems with four plus devices.
  
  
  • Lead installations, static test, and commission OPS tracking systems with four plus devices; align, calibrate, and commission stand-alone dimensioning systems, possibly incorporated within an OPS or camera-based system (VMS5100, VMS5200, and VMS5300 utilizing high speed dimensions and SIM200 controllers); lead installations, static test, and commission laser based or camera-based systems over a tilt tray or cross belt sorter; be able to site lead on all medium to larger sized projects;
  
  
  • Provide on the job training and mentor level 1 and 2 technicians; advanced working knowledge and configuration of MSC800 and SIM2000 controllers, including troubleshooting and installation; technical learning (advanced working knowledge of SOPAS, SOPAS Air, SICK App manager, and CLV Setup engineering software); demonstrate ability to write multi barcode prioritized evaluation controls and output priority expressions; receive on the job training from senior technicians.
  
  
  • Complete assigned core positional tasks and obtain site qualification book endorsements; OSHA 10 minimum or OSHA 30 certification; ability to work in a team environment with senior technicians.
  
  
  
  


• Computer/Technological: Familiarity with Microsoft Office, web browsers & internet-based applications.


• Language: Professional written and spoken fluency in English required.


• Schedule: Generally Monday to Friday, full time; be on-call on some weekends (if required).


• General Working Conditions: Be able to usually work in an office environment; flexible (hybrid) work arrangements available.


• Travel: Domestic and international travel upwards of 85% of time, must have a valid passport

Work Status: Legally permitted to work in the country you are applying and willing to undergo an employment background check.

Compensation

The base salary is one part of our Total Rewards package and is determined within a range. The starting base salary range for this position is listed below; the actual starting salary will be based on a variety of factors including experience, skill set, education, performance, licenses/certifications, business needs and other job-related factors, as permitted by law.

• Starting Base Annual Salary Range: $66,180 - $100,100