Intake Specialist (T)

State of Georgia; Georgia; Hybrid; USD 41,000 - 50,000; Full time

Job summary

Georgia Vocational Rehabilitation Agency is seeking an Intake Specialist to support individuals with disabilities through intake into the VR program. You will gather information, enter data, and prepare correspondence, while uploading records and ensuring accurate client information.

Under supervision, you will interview individuals to obtain necessary details, provide referrals, and maintain professional communication with clients and team.

Qualifications

• High school diploma or GED with 3 years in a social services-related role.
• Preferred associate degree or certificate in social services or related field.
• Statewide Georgia eligibility and ability to handle confidential information.

Responsibilities

• Interact with individuals with disabilities to intake into VR program.
• Enter data and prepare correspondence per policies.
• Maintain accurate participant data in the client information system.
• Provide referral and application services and upload supporting documents.
• Ensure confidentiality in handling test results and case files.
• Deliver excellent customer experience and coordinate with providers and team.

Skills

Customer service

Communication

Data entry

Documentation

Confidentiality

Team collaboration

Adaptability

Education

High School diploma/GED

Associate degree (preferred)

Social Service certificate (preferred)

Tools

Excel

Job description

Job Title

Intake Specialist (T)

Agency

Georgia Vocational Rehabilitation Agency

Shift

Day (United States of America)

Compensation

$45,000.00

Job Description

PLEASE NOTE: THIS POSITION IS OPEN TO APPLICANTS STATEWIDE IN GEORGIA

Summary / Objective

Under general supervision, performs comprehensive clerical and support duties. Duties include Interacting with individuals with disabilities for the purposes of intake into the VR program, gathering information, entering data, preparing correspondence, uploading obtained records, and providing accurate information for individuals with disabilities.

Essential Functions

• Provides positive customer experience for individuals interested in applying for VR services.
• Reviews case file information to determine if services are available for students using excel spreadsheets.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Interviews individuals with disabilities to obtain information and provides referral and application services. Uploads and documents support documentation and crucial client information.
• Prepares and sends correspondence according to vocational rehabilitation policies and procedures.
• Complies with the policies of the VR program in regard to case file requirements and established timelines for individuals.
• Enters accurate participant data in the client information system and captures reporting data to support an open case.
• Maintains communication with clients, providers, and team members.
• Observes rules of confidentiality as stated by departmental guidelines in the dissemination and interpretation of test results and other case file information.

Competencies

• Technical Capacity
• Personal Effectiveness/Credibility
• Organizational Skills
• Thoroughness
• Collaboration Skills
• Communication Proficiency
• Flexibility

Required Education and Experience

High School diploma/GED and three (3) years of job-related experience in a social services-related position; or One (1) year of experience at the lower-level Social Svcs Tech 2 (SST011) or equivalent position.

Preferred Education and Experience

• Associate degree in a Social Service or related field; or Certificate in Administration or Social Service or a related field
• Twelve (12) months experience working directly with people with disabilities

Supervisory Responsibility

None required for this position.

Work Environment

This job operates in a professional office and work from home environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

Incumbents working in this job perform duties in an office setting. This is a 40-hour workweek requirement. The position may involve managing a high-volume workload and demands a high level of accuracy while working with deadlines. Regular attendance is an important part of being successful in this position. Reasonable accommodation can be made available to qualified individuals upon request.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Additional Eligibility Qualifications

None required for this position.

Work Authorization and Security Clearance

As a condition of employment with Georgia Vocational Rehabilitation Agency, you must successfully complete a mandatory federal and national background check, pre-employment testing, and additional checks required for your job. All candidates interested in employment with The Georgia Vocational Rehabilitation Agency must be legally authorized to work in the United States. The Georgia Vocational Rehabilitation Agency does not offer sponsorships for current or future employment visas (e.g., H-B1 employment visa).

AAP/EEO Statement

GVRA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Reasonable Accommodations

The Georgia Vocational Rehabilitation Agency is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request a reasonable accommodation during any step in the hiring process, please contact our HR Team at [e-mail].

GVRA Overview

The Georgia Vocational Rehabilitation Agency operates five integrated and interdependent statutory programs that share a primary goal - to help people with disabilities to become fully productive members of society by achieving independence and meaningful employment. Our programs impact both employers and job seekers. Our bottom line is to tailor our services to fit your needs. And our promise to you is consistent professional service with responsive and responsible follow-up.

Minimum Qualifications

High school diploma/GED and three (3) years of job-related experience in a social services-related position; or one (1) year of experience at the lower-level Social Svcs Tech 2 (SST011) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government Note

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.