Intake Specialist - Part Time Weekend 3rd Shift

101 Rogers Memorial Hospital, Inc.; West Allis (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Employee assistance program (EAP)

Job summary

Rogers Behavioral Health is seeking an Intake Specialist to be the first point of contact for patients and families seeking inpatient or outpatient services. You will welcome patients, collect information, verify data, and guide admissions in collaboration with a multidisciplinary team.

With a focus on HIPAA compliance, compassionate communication, and efficient process management, you will ensure a smooth admission experience while coordinating with clinical staff and insurance providers.

Qualifications

• Welcomes patients and families and handles admissions forms.
• Verifies medical, insurance, and demographic data accurately.
• Registers patients in Cerner and maintains records.
• Ensures HIPAA and EMTALA compliance.

Responsibilities

• Welcome patients and caregivers, ensuring a seamless admission.
• Collect and verify medical, insurance, and demographic information.
• Explain and complete admission paperwork and obtain signatures.
• Register patients in Cerner and manage documents.

Skills

Communication

HIPAA compliance

Computer skills

Mental health experience

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Cerner system

Job description

The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life changing care for members of the community. The Intake Specialist is a professional who serves as the first point of contact at the facility for all patients and families seeking services. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.

Job Responsibilities

Welcome patients and caregivers, ensuring a positive and seamless admission process. Collect, verify, and input medical, insurance, and demographic information with accuracy. Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms). Register patients and manage documents using the Cerner system. Conduct safety checks and assist with belongings searches as needed. Manage patient interactions in crisis situations, maintaining a calm and welcoming environment. Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access. Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues. Ensure compliance with HIPAA, EMTALA, and other regulatory requirements. Explain insurance coverage to patients and handle related inquiries. Provide clear documentation and communicate cases requiring special attention. Participate in on-call, weekend, and holiday coverage as scheduled.

Other Requirements

Professional demeanor and adherence to hospital policies. Knowledge of Joint Commission standards and willingness to participate in training. Commitment to the mission of Rogers Behavioral Health and patient care excellence.

Schedule

NOC - Week 1: Monday-Wednesday 11pm-7:30 am Week 2: Saturday-Wednesday 11pm-7:30 am (64 hours biweekly) High school diploma or equivalent required. Bachelor’s degree preferred. Mental Health experience preferred. Computer skills required, including word processing. Previous experience in insurance, billing preferred.

The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.

https://rogersbhfoundation.org/

EOE/MFDV Equal Employment Opportunity and Affir… MFDV Equal Employment Opportunity – Rogers Behavioral Health (rogersbh.org)

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: Health, dental, and vision insurance coverage for you and your family 401(k) retirement plan Employee share program Life/disability insurance Flex spending accounts Tuition reimbursement Health and wellness program Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

ABOUT ROGERS BEHAVIORAL HEALTH

Rogers Behavioral Health is a nationally recognized, not‑for‑profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement‑based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S.

The System also includes Rogers Behavioral Health Foundation which supports patient care, programs, and research; and Rogers InHealth an initiative that works to eliminate the stigma of mental health challenges. For more information, visit rogersbh.org.

EOE/MFDV Equal Employment Opportunity – Rogers Behavioral Health