Intake Specialist- Oconomowoc (PT 2nd shift and Sundays)

Rogers Behavioral Health, Inc.; Town of Oconomowoc (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Employee share program

Life/disability insurance

Flexible spending accounts

Tuition reimbursement

Health and wellness program

Employee assistance program

Job summary

Rogers Behavioral Health, Inc. is seeking an Intake Specialist to advocate for patients and facilitate access to care. You will work with a multidisciplinary team to evaluate inquiries, complete admissions, and explain levels of care.

The role involves collecting demographic and insurance details, ensuring accurate documentation, and participating in on-call rotations. Required is a high school diploma with preferred bachelor’s in human services and 2+ years in healthcare.

Qualifications

• High School Diploma required.
• Bachelor's degree preferred (in human services related field).
• Minimum of 2 years' experience in a health care setting strongly preferred.
• Customer service experience required.

Responsibilities

• Assess inquiries to determine next steps for access to Rogers care.
• Complete admission assessments with potential patients or representatives.
• Explain admitting processes, levels of care and forms.
• Gather demographic and insurance information.
• Enter all inquiries and clinical information in designated system.
• Adhere to department standards for performance and productivity.
• Collaborate with internal departments and external facilities to access care.
• Participate in on-call, weekends and holidays as assigned.
• Follow policies compliant with HIPAA, EMTALA and other regulations.

Skills

Customer service

Healthcare experience

Admission procedures

Regulatory compliance

Team collaboration

Education

High School Diploma

Bachelor's degree preferred

Job description

*$1,000 Retention Bonus Available!

The Intake Specialist serves as a patient advocate and allows access to life changing care for members of the community. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.

Job Duties and Responsibilities:

• 1. Accomplish the following pre-admission steps:
  • Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers.
  • Complete Admission assessments with potential patients and/or their representatives.
  • Demonstrate understanding and explanation of admitting processes.
  • Understand clinical criteria necessary for admission to Rogers' programs.
  • Demonstrate understanding and explanation of all required admitting forms.
  • Demonstrate understanding and explanation of policies and procedures related to bed assignment and capacity limitations.
  • Describe levels of care within Rogers to potential patients and/or their representatives.
  • Gather demographic and insurance information of potential patients and/or responsible representatives.
  • Understand how to utilize and explain Rogers' contracted payor listing.
• 2. Complete all documentation steps for each inquiry and assessment.
  • Ensure all inquiries are entered in the designated system and all necessary information is captured.
  • Ensure referral source information is obtained and entered for each inquiry.
  • Ensure all clinical information is entered accurately into admission assessment tool.
• 3. Adhere to department standards as it relates to performance measures.
  • Ensure quality of call meets department standards.
  • Ensure productivity meets department standards.
• 4. Connect potential patients and/or their representative with outside resources when indicated.
• 5. Collaborate with internal departments and external facilities/referents as it relates access to care.
• 6. Participate in the On-Call, weekend, and holiday schedule, as assigned.
• 7. Complete other duties as assigned by Admissions leadership.
• 8. Understand and apply policies and procedures in accordance with external regulatory agencies:
  • Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations.
  • Attend and participate in development opportunities to increase involvement and awareness of regulations.
• 9. Promote department goals and Mission of Rogers Behavioral Health:
  • Comply with Rogers culture agreements and all Hospital's policies and procedures

Schedule

• Tuesday & Wednesday 3pm-8pm & Sundays 11am-09:30pm
• Participation in Rotation for on-call, weekend and holidays

Education/Training Requirements:

• High School Diploma required
• Bachelor's degree preferred (in human services related field)
• Minimum of 2 years' experience in a health care setting strongly preferred
• Customer service experience required.

The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.

EOE/MFDV Equal Employment Opportunity and Aff... Rogers Behavioral Health (rogersbh.org)

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)