Intake Specialist I

Lumicera; Nashville (TN); Remote; USD 25,000 - 33,000; Full time

Job summary

Lumicera is expanding and hiring an Intake Specialist I to enroll new Specialty Pharmacy patients and ensure that all pertinent patient information is captured accurately in the record. You will contact patients and providers via phone, fax, and other channels, translate prescription details for dispensing, and assist with prior authorizations as needed.

Join a team dedicated to high ethical standards and seamless patient support in a dynamic healthcare setting.

Qualifications

• High school diploma or GED required; state licensure may apply.
• Experience in pharmacy support or healthcare preferred.
• National CPhT or state registration may be required per state.
• Strong communication and data entry skills.

Responsibilities

• Place calls to new and existing Specialty Pharmacy patients.
• Enroll patients into specialty services including care management and copay programs.
• Answer inbound calls from patients, prescribers and healthcare professionals.
• Contact doctors to obtain necessary information.
• Manage the assigned workflow queues.
• Document information and prescription order setup accurately.
• Adhere to applicable laws and the highest ethical standards.
• Perform other duties as assigned.

Skills

Phone communication

Customer service

Documentation

Teamwork

Education

High school diploma or GED

Some college

National CPhT or state licensure

Tools

Pharmacy dispensing software

Job description

Overview

Due to growth we are adding an Intake Specialist to our team!

Under direction from the Assoc. Manager, Patient Support Services and pharmacists in the Specialty Pharmacy, the Intake Specialist I is primarily responsible for enrolling new Specialty Pharmacy patients and ensuring that all pertinent patient information is contained within the record. Patient information shall include demographics, allergies, medication history, comorbidities, and payer information. The Intake Specialist I’s main objective is to place phone calls to new and existing patients, answer phone calls and contact the doctors and patients via fax or phone or other communication means. The Intake Specialist I is also responsible for accurately translating prescription information and all other information obtained to dispense the medication into the pharmacy dispensing software. The Intake Specialist I may also be responsible for obtaining information and assisting providers and insurance companies in triaging prior authorizations for patients of the specialty pharmacy. The Specialty Pharmacist is accountable for verifying the prescription entry. This position will function with and assist any other area in the facility as needed regarding pharmacy technician type duties.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Responsible for placing phone calls to new and existing Specialty Pharmacy patients
• Responsible for enrolling patients into specialty services which may include, patient care management, copay assistance programs, and billing information
• Responsible for answering the inbound calls from patients, prescribers, and other healthcare professionals
• Responsible for contacting doctors to obtain necessary information
• Responsible for managing the assigned workflow queues
• Responsible for accurate and thorough documentation of information and prescription order set up
• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee
• Other duties as assigned

Qualifications

What our team expects from you?

• High school diploma or GED
• Some college preferred
• National CPhT and/or registration/licensure required per employee’s residing state’s requirements
• Minimum two years pharmacy support experience or healthcare environment experience preferred
• Ability to work scheduled hours, shifts may vary based on department needs. Hours of operation are 8am to 7pm Monday thru Thursday and 8am to 6pm on Friday
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account

#LI-Remote

Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.

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