Intake Specialist

Adapt-Health-LLC; Tyler (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off (6 holidays)

Employee stock purchase plan

Parental bonding leave

Disability insurance (short & long)

Job summary

AdaptHealth is seeking an Intake Specialist to coordinate referrals, review clinical documentation, and confirm eligibility for services. You’ll work with patients, providers, referral sources, and internal teams to navigate insurance requirements and set up care efficiently.

This role suits detail-oriented individuals who excel at patient communication and cross-team collaboration in a busy healthcare setting. Hours: Tuesday-Saturday 10:00-7:00 Central Time Zone.

Qualifications

• 1 year of relatable work experience required.
• High School Diploma or higher; Associates degree or related field preferred.
• Healthcare administration, business administration, or equivalent experience is acceptable.
• Experience in healthcare, insurance, billing, or call center is a plus.

Responsibilities

• Review patient records and payer guidelines to determine eligibility.
• Explain financial responsibilities to patients and document interactions.
• Follow up with patients when documentation does not meet requirements.
• Coordinate with referral sources, physicians, and clinical teams.
• Ensure documentation accuracy and timely entry in electronic systems.
• Enter referrals within established timeframes and maintain quality standards.
• Assist with inventory and service scheduling in collaboration with leadership.
• Communicate with sales and insurance verification teams to facilitate intake.
• Navigate multiple EMR and online systems to manage documents.
• Ensure appropriate shipping and delivery methods per procedures.
• Answer incoming calls and provide professional assistance to patients and referrals.
• Participate in on-call rotation as required.

Skills

Verbal communication

Written communication

Multi-tasking

Microsoft Office

Healthcare systems familiarity

Independent work

Education

High School Diploma

Associates degree or related field

Healthcare Administration / Business Administration background

Tools

Healthcare software

Job description

Description

About Adapt Health

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home. With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

About the Role

Intake Specialist

The Intake Specialist plays a vital role in supporting patient access to care by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately and efficiently. You’ll work closely with patients, providers, referral sources, and internal teams to navigate insurance requirements, confirm eligibility, and move the intake process forward smoothly.

This role is ideal for someone who enjoys detail-oriented work, patient communication, and collaborating across teams in a fast-paced healthcare environment.

Hours: Tuesday-Saturday 10:00-7:00 Central Time Zone

Core Responsibilities

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance
• Maintain accurate, timely documentation of patient information and communications using electronic systems
• Accurately enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process
• Navigate multiple EMR and online systems to obtain and manage documentation.
• Ensure appropriate shipping and delivery methods are selected in accordance with company procedures
• Answer incoming calls promptly and provide professional assistance to patients and referral sources
• Participate in on-call rotation during non-business hours in accordance with company policy
• Support team operations and quality standards by following company policies and procedures
• Performs other related duties as assigned

Why You're the Best Fit

• One (1) year of relatable work experience required
• High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
• Ability to multi-task in a fast-paced environment
• Proficient computer skills – Microsoft Office and healthcare systems are a plus
• Comfort learning new technologies and navigating multiple systems
• Ability to work independently while following established procedures and directives

Work Environment

• Physical Requirements: Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disability(s) to perform the essential functions. For more detail surrounding these requirements please inquire upon application selection.

Total Rewards & Benefits Program

• Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan

Requirements Disclosure

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for all driving roles
• Clinical roles require valid licensure/certification, where applicable

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.