Intake Specialist

Rippling, Inc.; New York (NY); On-site; USD 60,000 - 67,000; Full time

Job summary

Lisinski Law Firm is seeking an Intake Specialist to drive revenue for the Business Development team. You will conduct consultative consultations, assess immigration needs, and guide clients toward the firm’s services with empathy and professionalism.

You will meet KPI targets, manage pricing discussions, and maintain CRM records. The role emphasizes dignity, access, and empowerment in every client interaction.

Qualifications

• High School diploma or equivalent experience.
• Quota-carrying consultative sales experience (1–3 years).
• Ability to meet KPI targets and close deals.
• Empathy, transparency, and trust-building in client interactions.
• CRM experience with Litify or Salesforce preferred.
• Experience with Amazon Connect or similar platforms.

Responsibilities

• Conduct consultations in person or via phone/video to assess immigration needs and match to case types.
• Meet or exceed KPI targets including lead-to-client conversion and down payment collection.
• Navigate pricing concerns with manager-approved exceptions as needed.
• Learn and stay current on all case types offered by the firm.
• Follow up relentlessly with open leads via phone, text, or email.
• Walk clients through pricing and payment options with transparency.
• Manage the consultation-to-conversion workflow and CRM records.
• Participate in weekly legal and sales training and development.
• Uphold the firm’s mission of dignity, access, and empowerment.

Skills

Active listening

Empathy

CRM proficiency

Closing skills

Microsoft Office

Phone/video proficiency

Objection handling

Prospecting

Team collaboration

Sales experience

Discovery skills

Consultative selling

Independence

Education

High School diploma or equivalent

Tools

Litify/Salesforce

Amazon Connect

Job description

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About the Role

The Intake Specialist is the frontline revenue driver of Lisinski Law Firm’s Business Development organization and a direct embodiment of the Firm’s mission to change lives through access to justice. Every prospective client who schedules a consultation deserves to be met with professionalism, empathy, and confidence—guided by a skilled specialist who can help them make an informed decision about their legal future. This is a consultative sales role that blends compassion with accountability. Intake Specialists build trust, assess client needs, and clearly communicate the value of the Firm’s services, recognizing that converted qualified clients is not transaction - it is the means by which the firm fulfills its purpose.

Your Key Contributions

• Conduct one-on-one consultations - in person or over phone/video - with prospective clients, assess their immigration situation, match them to the right case type based on attorney-approved guidelines, and close the engagement with confidence and empathy.
• Meet or exceed individual KPI targets including lead-to-client conversion rate, down payment collected, case value, and speed-to-sign.
• Navigate pricing concerns, hesitation, and resistance with confidence and empathy using the firm's selling framework. Involve a manager for approved exceptions only.
• Learn, memorize, and stay current on all case types offered by the firm based on attorney guidelines and training.
• Follow up relentlessly. Maintain consistent, structured follow-up with all open leads - by phone, text, or email - to answer questions, address concerns, and move prospects toward a decision.
• Walk clients through case pricing and available payment options with transparency and confidence. Obtain appropriate approval for manager specials or non-standard payment plans.
• Manage the full consultation-to-conversion workflow: conduct the consultation, confirm eligibility, review pricing, collect an initial down payment (when applicable), schedule the sign-up appointment, and send the client contract.
• Maintain accurate and timely records of all consultations, dispositions, and follow-up activities in the firm's CRM (Litify/Salesforce) and telephony platform (Amazon Connect).
• Participate in weekly legal training with firm attorneys and all sales training and development programs. Continuously build knowledge of immigration case types, the sales framework, and consultative selling skills.
• In every interaction, embody the firm's commitment to dignity, access, and empowerment.

What Makes You a Great Fit

• High School diploma or equivalent experience
• 1-3 years of demonstrated, quota-carrying consultative sales experience—in person, over the phone, or both
• Action Oriented- Proactively drives each consultation toward a clear outcome by maintaining urgency, following up consistently, and taking ownership of moving qualified prospects to a decision.
• Collaborates- Partners appropriately with managers and teammates for approved exceptions, training, and alignment without over-reliance on escalation.
• Resourcefulness- Effectively uses available tools, training, guidelines, and follow-up channels to overcome client hesitation, resolve routine obstacles, and move qualified prospects toward a decision without unnecessary escalation.
• Instills Trust- Builds credibility and rapport quickly by demonstrating empathy, transparency, and consistency in representing the Firm’s mission and services.
• Proficient with Microsoft Office Suite or related software
• Proven ability to close needs-based sales without routine manager escalation
• Process oriented with focus on efficiency and consistency
• Needs‑based, consultative selling with demonstrated ability to conduct effective discovery, present tailored solutions, and confidently close.
• Independent objection handling with the ability to resolve client concerns without manager escalation.
• Active listening and empathy‑driven client engagement to build trust, uncover client needs, and guide decision‑making.
• Prior experience in legal intake, immigration services, financial services, insurance, or other consultative professional service sales strongly preferred
• Experience in metrics-driven, individual performance accountability environment
• CRM proficiency, including accurate data entry, activity logging, and pipeline tracking (Litify/Salesforce preferred).
• Phone and video consultation platform proficiency (Amazon Connect preferred).

Work Schedule

• Monday to Friday 8:00 AM to 5PM (EST).

Compensation

The expected salary for this role is $28.90-$30.55 USD (Hour), though the final offer will reflect several factors such as your experience, skills, and the role's location and may be outside of this range. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional, and actual compensation may vary.

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs ofour employees and their families. We recognize the importance of health and well-beingand are committed to fostering an environment where every team member can feel and perform attheir bes t.

• 401k Match
• Options for Health Savings Account or Flexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Paid Time Off

Our Firm

At Lisinski Law Firm , the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.

The pay range for this role is:

28.90 - 30.55 USD per hour (Bronx Office)