Intake Specialist

Career Team; Metairie (LA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, vision insurance with

HSA on qualifying plans

Disability insurance

Supplemental insurance

Job summary

Career Team in Metairie, LA, seeks an Intake Specialist for a full-time, onsite role supporting WIOA services and program enrollment. You will handle inquiries, process applications, and maintain documentation while coordinating with multiple intake portals.

The ideal candidate has an associate degree or higher and strong communication, MS Word/Excel, and database skills, with ability to work with diverse communities and meet deadlines in a fast-paced environment.

Qualifications

• Associate’s degree or higher or an equivalent combination of education and experience.
• Strong communication and knowledge of community resources; analytical and problem-solving ability.
• Must be proficient in MS Word and Excel and able to learn specialized databases and software.
• Ability to work with a culturally diverse customer base with sensitivity.
• Excellent interpersonal, time management, and written and verbal communication skills.
• Knowledge of WIOA program and other workforce program requirements.
• Thrives in a fast-paced environment with discretion and resourcefulness.

Responsibilities

• Act as a first line of contact with participants interested in enrolling into WIOA services.
• Share information on programs and act as first line of contact for inquiries.
• Respond to inquiries and track all applications for service.
• Maintain knowledge of workforce activities across the Greater Memphis area for accurate assistance.
• Prepare monthly reports on calls and touchpoints.
• Follow policies and regulations related to eligibility documentation.
• Other duties as needed to support the program.

Skills

Communication skills

MS Word

MS Excel

Bilingual

Time management

Customer service

Problem solving

Education

Associate’s degree or higher

Tools

Microsoft Word

Microsoft Excel

Database software

CRM systems

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world‑class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career TEAM is looking to hire an Intake Specialist in the Jefferson Parish – Metairie area who will be responsible for processing, documenting, and communicating customer service inflow across multiple intake portals. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

The Intake Specialist is an integral part of our team and will assist us with our mission of accelerating the human condition!

Competitive Package Includes

• 401k with a generous employer match
• Medical, dental, and vision insurance with an employee‑sponsored HSA on any qualifying plans
• Disability insurance
• Supplemental insurance

Your Impact on Career TEAM’s Success

• Act as a first line of contact with participants interested in enrolling into WIOA services
• Share information on programs and act as a first line of contact with participants interested in enrolling in WIOA services
• Share information on activities and offerings to all interested participants and answer questions participants may have
• Collect, respond, and initiate tracking for all virtually submitted applications for service
• Respond to phone and social media service inquiries
• Maintain current knowledge of workforce activities across the Greater Memphis area to ensure accurate and responsive assistance for customers engaged
• Maintain inventory of all virtual program orientation completions and match to program applicants, updating tracking as appropriate
• Collect and process uploaded program information, including appropriate documentation on applicable tracking systems
• Respond to inquiries (both internal and external) regarding application status
• Track and prepare monthly reports regarding incoming calls and touchpoints received
• Prepare monthly facility access reports to reflect both in‑person and incoming phone calls
• Follow all policies, procedures, and regulations related to eligibility documentation
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed for the success of the program

The Ideal Qualifications for this Position Include

• Associate’s degree or higher, or an equivalent combination of education and experience
• Strong communication skills and knowledge of community resourcesPossess strong analytical and problem‑solving skills, with the ability to make well‑thought‑out decisions
• Must have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Ability to meet and exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA program and other workforce program requirements
• A demonstrated ability to thrive in a fast‑paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Exceptional time management skills to meet deadlines and work under pressure
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence‑based practice, and/or whole‑family services
• Bilingual or Multilingual preferred
• A valid driver’s license

Travel

The position may require local travel up to 30% of the time.

Employment Type

Full‑time, non‑exempt.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.