Intake Specialist

Chicago Public Schools; Chicago (IL); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Medical Plan Options

Vision

Life and Disability Insurance

Pension Plans

FSAs

Job summary

Chicago Public Schools is seeking an Intake Specialist to handle complaints of sexual abuse or harassment of CPS students. You will work within the Office of Inspector General, supporting investigations and collaborating with multiple departments to ensure student safety.

Requires strong organization, data entry, and reporting skills; bilingual English/Spanish preferred. This is a full-time, non-exempt role with hourly pay and comprehensive employee benefits.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree from an accredited college preferred.
• Minimum of two years of related professional experience.
• Minimum of one year in investigative or compliance environment preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Take complaints via hotline and email regarding sexual abuse or harassment.
• Coordinate with school administration for information and details.
• Data entry to track complaints and maintain case files.
• Prepare detailed reports of investigations.
• Review surveillance, emails, phone records, and files as needed.
• Support coordination with Law, Safety and Security and Title IX offices.
• Assist investigative staff in handling complex investigations.
• Other duties as assigned.

Skills

Bilingual English-Spanish

Multi-tasking

Deadline-driven

Analytical thinking

Report writing

Interpersonal skills

Investigation

Communication

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

CPS Careers | Search | Apply | Get Hired

Posting Date

Posting Date

: Aug 26, 2026, 4:07:20 PM

Primary Location

Primary Location

: Central-567 West Lake Street (Inspector General)

CPS Non-Union Job Grade : S04

Estimated Annual Salary Range

Estimated Annual Salary Range

: 44,000.00 - 58,500.00

Position Type : Non-Union Position

Overtime Status

Overtime Status

: Non-exempt

Final salary offers are dependent upon candidate qualifications.

JOB DESCRIPTION ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community. Six core values guide the work we do every day for our students – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.

The Office of Inspector General is the independent oversight body for Chicago’s approximately 500 public, contract, and charter schools. The Office of Inspector General is charged with the responsibility of investigating allegations of waste, fraud, and financial mismanagement in public education within the jurisdiction of the Chicago Board of Education. The Office's Sexual Allegations Unit (SAU) investigates allegations of sexual misconduct by a CPS-affiliated adult, including employees, contractors, vendors, and charter schools, where the victim is a CPS student and/or a minor.

Job Summary:

Reporting to the Investigation Support Team Lead, the Intake Specialist will take complaints regarding allegations of sexual abuse or sexual harassment of CPS students. This is a full-time, non-exempt position that will be paid for time worked on an hourly basis.

The Intake Specialist will be held accountable for the following responsibilities:

• Intake and process new complaints by answering the 833-TELL-CPS Hotline and receiving reports of sexual abuse or harassment via email
• Follow up with school administration for additional information as needed; complete preliminary follow up with complainants and others as appropriate to gather facts pertaining to allegations of alleged sexual abuse or sexual harassment of CPS students by staff members
• Data entry to track and monitor complaints
• Prepare detailed and accurate reports of activities conducted in each investigation
• Review surveillance video, emails and phone records, request and review personnel files and past disciplinary records, and engage in other investigatory acts as appropriate
• Update and maintain case files and case management records in order to report on the status of assigned investigations
• Closely coordinate with CPS’ Law, Safety and Security, and Title IX Offices, other departments and external agencies to ensure student safety and facilitate the delivery of trauma and/or social-emotional services to students, families and staff
• Prepare complaints for action by the Inspector General and other supervisors
• Assist investigative staff in the conduct of criminal, large-scale and complex Investigations
• Other duties as assigned

In order to be successful and achieve the above responsibilities, the Intake Specialist must possess the following qualifications:

Education Required:

High School Diploma or GED equivalent is required

Bachelor’s degree from an accredited college or university is preferred

Experience Required:

Minimum of two (2) years of related professional experience in positions requiring strong organization and documentation skills is required

Minimum of one (1) year experience in an investigative or compliance environment is preferred

Other Requirements:

Bilingual fluency in English and Spanish is preferred

Knowledge, Skills and Abilities:

Ability to multi-task in a fast-paced environment

Demonstrated ability to meet short deadlines

Proven ability to distill information and concisely report on it to supervisors

Refined judgment with the ability to manage highly sensitive and confidential information

Skills in the areas of conflict resolution, problem-solving techniques, interviewing, and investigation

Analytical and critical thinking skills demonstrated by the ability to analyze information and facilitate the resolution of difficult challenges, including the ability to handle issues of complex and extreme sensitivity

Ability to write concise, logical and analytical reports to convey complex issues

Ability to prioritize tasks, manage multiple deadlines and work independently while maintaining high levels of organization

Interpersonal skills and the ability to work with a wide range of people, including children, parents, faculty, staff and law enforcement

Health & Wellness: Your Care, Your Choice

• Medical Plan Options
• Pharmacy
• Vision
• Behavioral Health & EAP
• Employee Wellness Program

Financial Security: Planning for Today and Tomorrow

• Basic Life Insurance
• Life and Disability Insurance
• Pension Plans
• Supplemental Retirement Plans (403(b) and 457(b))
• Flexible Spending Accounts (FSAs)
• Spot Pet Insurance

Work-Life Balance: Supporting Your Personal and Professional Life

CPS values the well-being of its employees and offers competitive paid time off policies:

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:

Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.

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