Intake Service Coordinator

San Gabriel/Pomona Regional Center; Irwindale (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

San Gabriel/Pomona Regional Center (SG/PRC) seeks an Intake Service Coordinator to support eligibility determinations for early intervention and Lanterman Act services. You will gather assessments, coordinate evaluations, and collaborate with clinical staff and families to reach informed admissions decisions.

The role requires a background in social services, case management experience, and strong communication skills to explain eligibility criteria and available services to diverse families.

Qualifications

• A bachelor's degree in social work, psychology, human services or other related fields.
• Two years’ case management experience.
• Master's degree in a related field can be substituted for the required experience.
• Bilingual in Spanish is preferred.

Responsibilities

• Assists applicants and families with the regional center eligibility and admissions process.
• Meets with applicants and their families, explains the eligibility criteria and services, and conducts a family interview.
• Participates in the multidisciplinary team process in making decisions related to adaptive behaviours and provisional eligibility.
• Supports coordination and scheduling of developmental or psychological evaluations and medical consultations with contracted clinicians.
• Gathers information and reviews applications to determine if assessment is warranted.
• Prepares and presents cases at eligibility team reviews with contracted psychologists, physicians, and families.

Skills

Verbal communication

Written communication

Multi-tasking

Developmental disabilities knowledge

Bilingual in Spanish

Microsoft Office

Education

Bachelor's degree in social work or related field

Master's degree substitute for experience

Tools

Microsoft Word

Outlook

Job description

The Organization

San Gabriel/Pomona Regional Center (SG/PRC) is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services (DDS) to provide services and supports to individuals with intellectual and developmental disabilities. We proudly serve 30 cities across the Foothill, Pomona, and El Monte Health District within Los Angeles County. Our services span the full lifespan from infants and toddlers, school-age children, and transition-age youth to adults and aging adults. At SG/PRC, our work is guided by compassion, collaboration, integrity, and a shared commitment to making a meaningful difference in the lives of the individuals and families we serve.

The Position

Under the general direction of the Early Start Manager, the Intake Service Coordinator collects information, records, and assessments pertinent to determining whether an applicant for services has a condition that demonstrates eligibility for early intervention, provisional eligibility or for Lanterman Act services when applying California Code of Regulations Title 17, United States Code of Federal Regulation 34, and the Lanterman Act. When needed, if existing records are insufficient to make an eligibility decision, the Intake Service Coordinator, through coordination with the applicant for services or their legal representatives, will secure medical, occupational therapy, physical therapy, psychiatric, autism, neurology, psychological or behavior health treatment assessments to support the multidisciplinary review process to reach an eligibility decision.

Essential Job Functions

• Assists applicants and families with the regional center eligibility and admissions process.
• Meets with applicants and their families, explains the eligibility criteria, explains services offered by the regional center and conducts a family interview.
• Participates in the multidisciplinary team process in making decisions related to adaptive behaviours and provisional eligibility.
• Supports the coordination and scheduling of developmental or psychological evaluations and medical consultations with contracted clinicians.
• Gathers information and reviews applications to determine if assessment is warranted with understanding of co-morbid conditions.
• Prepares and presents cases at eligibility team reviews held with contracted psychologists, physicians, and families.
• Obtains any previous evaluations/assessments for purposes of determining the applicant’s admission for services.
• Collaboratively works with clinical consultants and outside agencies to reach an informed decision about the applicant’s admission into regional center services.
• Works with an interdisciplinary team to provide generic resources and recommendations for eligible and ineligible applicants.
• Participates in interdisciplinary meetings with other clinical staff, as needed.
• Coordinates aspects of case management as applicants and their families move through the admissions process.
• Monitors individuals assigned through the admissions process.
• Complies in meeting mandated timelines
• Performs other related duties as assigned.

Requirements

Employment Standards

• A bachelor's degree in social work, psychology, human services or other related fields.
• Two years’ case management experience.
• Master's degree in a related field can be substituted for the required experience.
• Bilingual in Spanish is preferred.

Other Essential Requirements

• A valid driver's license, reliable transportation and minimum liability insurance coverage is required.

Knowledge and Abilities

• Knowledge of developmental disabilities and available community resources.
• Knowledge of interview, counseling, crisis intervention, and behavior intervention techniques.
• Ability to independently plan, organize, and schedule work effectively.
• Strong verbal and written communication skills.
• Ability to multitask, establish priorities, and manage competing responsibilities.
• Ability to complete accurate documentation and meet strict documentation timelines.
• Ability to interact effectively and respectfully with individuals from diverse cultural and social backgrounds.
• Knowledge of Microsoft Office applications, including Microsoft Word and Outlook.
• Ability to develop, implement, and adapt individualized service and support plans based on individual needs.
• Strong organizational skills and attention to detail in documentation and case management.
• Ability to conduct in-person meetings and collaborate effectively with individuals, families, and other stakeholders.
• Ability to provide compassionate, culturally sensitive support while maintaining professionalism and confidentiality.

Physical Demands & Work Environment

• Work 60% of the time in an office environment and 40% in the community at meetings or home visits.
• Ability to drive to and from meetings or home visits and walk from car to and from appointments.
• Occasional walking and standing to attend and participate in office meetings and trainings.
• Ability to sit for extended periods and operate a computer for report writing.
• Clear verbal communication in person and by phone.
• Occasional lifting, pushing, or pulling of items up to 25 pounds.
• Adequate visual acuity to read documents, use computer monitor for prolonged periods, and review detailed information.
• 60% of the work time occurs in a typical office setting with standard lighting, temperature, and moderate noise levels.
• Employees are expected to follow safe and ergonomic work practices.

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.