Intake Representative I

Centene Corporation; United States; Remote; USD 22,000 - 38,000; Full time

Job summary

Centene is hiring an Intake Representative I in Missouri to enter data from physicians’ requests into a medical management authorization system, ensuring production quotas and quality standards are met.

Responsibilities include validating patient/provider demographics, determining eligibility for benefits, and contacting providers/patients to move referrals forward. Strong data entry and customer service skills are essential.

Qualifications

• High School diploma or equivalent; college coursework preferred.
• Six months experience in a production/data entry environment in a healthcare-related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred.
• Experience with alpha and numeric data entry.

Responsibilities

• Validates patient and provider demographics including correct selection of provider by specialty.
• Determines eligibility for health care benefits by assessing patient status and referral/authorization path.
• Contacts medical providers by phone and confirms patient details for urgent requests to keep referrals moving.
• Follows step-by-step instructions and redirects patients into the provider network as required.
• Produces business correspondence from referral/authorization orders and ensures correct provider/patient details.
• Generates letters to validate correct delivery to providers/patients and accurate demographics.
• Tracks personal production via production reports and maintains outcome data.
• Meets goals by tracking performance and prioritizing work.
• Identifies problems, recognizes patterns, and determines solutions.
• Works as a team member to achieve department goals and provide outstanding customer service.

Skills

Data entry

Customer service

Healthcare terminology

Education

High School diploma

Job description

Position Purpose:

The Intake Representative I enters specific data/information from physicians’ requests into a medical management authorization system, achieving required production quota/quality standards.

Key Details:

Qualified candidates must be located in the state of Missouri. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

• Validates patient and medical provider demographic information including correct selection of a medical provider by specialty for healthcare service.


• Determines whether patients are eligible to receive health care benefits under the insurance program by determining the patients’ status/eligibility the Primary Care Manager (doctor) type, and the appropriate referral/authorization path.


• Contacts medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests. Uses sound judgment in making decisions in order to keep the referral/authorization process moving forward in accordance with contractual timeliness standards.


• Follows step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards.


• Formulates brief sentences/paragraphs from referral/authorization orders and prepares correspondence in business letter format to provide clinical information to servicing providers.


• Generates letters and reviews to validate that they are going to the correct providers/patients, and that the provider/patient demographics and reason(s) for services to be rendered are correct.


• Accounts accurately for personal production via a production report that includes outcome data such as closed transactions, duplicative transactions and requests.


• Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks.


• Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve. Key components of this responsibility are objectively identifying problems, recognizing patterns, and determining solutions.


• Works as a team member; cooperates, assists and collaborates with co-workers to achieve goals and department success, and takes personal responsibility for achieving outstanding customer service.

Education/Experience:

High School diploma or equivalent; college course work preferred. Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred.

License/Certification:

Medically based trade school diploma/certification, desired.

Pay Range: $15.87 - $27.25 per hour

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act