Intake Representative - Behavioral Health

Trinity Health Mid-Atlantic; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Trinity Health IHA Medical Group seeks an Intake Representative to connect patients with care by handling phone screenings, scheduling, and portal support.

The role supports outpatient psychiatry and counseling services, maintains intake data, and collaborates with providers to ensure a seamless patient experience.

Qualifications

• High School Diploma or GED required; coursework in insurance/billing or medical practice preferred.
• Experience in patient services, medical reception, or customer service in a medical environment preferred.

Responsibilities

• Serve as first point of contact for patients by phone.
• Provide intake services for outpatient mental health, chemical dependency, or psychoeducational services.

Skills

Customer service

Phone screening

Scheduling

Documentation

Patient portal support

Education

High School Diploma or GED

Course work in insurance/billing or medical practice

Tools

Intake database

MyChart

Job description

Job Title and Employment Details

Employment Type: Full time Shift: Day Shift

Intake Representative Be the Connection Between Patients and Care! Trinity Health IHA Medical Group is seeking a customer-focused Intake Representative to serve as a key connection between patients and their healthcare team.

In this role, you will provide front line support to the Outpatient Psychiatry and Counseling Center through the performance of phone screenings, assigning prospective patients to therapists and physicians, and patient phone calls. Assists with maintenance of the intake database and monthly reports on intake activity.

What You’ll Do:

• Serve as the first point of contact for patients by phone.
• Provides intake services to callers requesting outpatient mental health, chemical dependency or psychoeducational services.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Assist patients with MyChart and other patient portal support.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Partner with providers and office teams to create a seamless patient experience.

General Requirements:

• EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are all preferred.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other customer service environment.

Why Join Trinity Health IHA Medical Group?

• Day‑one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.
• A mission‑driven organization dedicated to serving communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you’re passionate about helping others and creating outstanding customer experiences, we’d love to hear from you.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognise the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not‑for‑profit, faith‑based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognised for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE programme in the country, 136 urgent care locations, and many other health‑and‑well‑being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programmes.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.