Intake Representative

Karmanos Cancer Institute; Michigan; On-site; USD 34,000 - 52,000; Full time

Job summary

McLaren Health Care in Michigan is seeking a referral coordinator to manage intake, referrals, and inquiries for patient care services. You will coordinate with discharge planners, physicians, and families to ensure seamless access to services within a large health system anchored by the Karmanos Cancer Institute.

The role emphasizes accurate data entry, information provision about agency services, and ensuring continuity of care across care teams.

Qualifications

• High school diploma or GED.
• Experience with MS Office and related computer programs.
• Associate degree or completion of college courses.
• Two years related experience in managed care and home health.

Responsibilities

• Coordinates agency referrals and inquiries, document and process all paperwork for patient care services, with accuracy and timeliness.
• Provides accurate information regarding agency and community services that may meet client/family needs.
• Ensures continuity of care for all clients admitted to the agency by coordinating with appropriate personnel including hospital discharge planners, physicians, client/families, staff and agencies to which clients are referred.

Skills

MS Office

Education

High school diploma or GED

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Ensures that requests for services and procedures are processed in an effective and efficient manner. Completes the intake process which may include coordination of services, data entry of referral information, general inquiries, and other referral and reimbursement issues. Provides a positive experience for the customer and maintain defined service standards.

Essential Functions and Responsibilities:

• Coordinates agency referrals and inquiries, document and process all paperwork for patient care services, with accuracy and timeliness.
• Provides accurate information regarding agency and community services that may meet client/family needs.
• Ensures continuity of care for all clients admitted to the agency by coordinating with appropriate personnel including hospital discharge planners, physicians, client/families, staff and agencies to which clients are referred.

Required

• High school diploma or GED.
• Experience with MS Office and related computer programs.

Preferred

• Associate degree or completion of college courses.
• Two years related experience in managed care and home health.

• Schedule: Full-time
• Requisition ID: 26004274
• Daily Work Times: 8:00am-4:30pm
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.