Intake Project Support Specialist

Pure Infusion; Phoenix (AZ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k) Matching

Health, Vision, and Dental Insurance

Over 20 days of paid time off annually

One paid community service day each yr

Job summary

Pure Infusion in Phoenix seeks an Intake Project Support Specialist to coordinate high-priority initiatives across the Intake department, maintain deliverables, and support administrative workflows. You will serve as a central resource, helping supervisors focus on leadership while you handle project coordination.

You will track milestones, manage payer and site-related activities, ensure on-time communication, and identify workflow improvements.

Qualifications

• Strong organizational and project coordination skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while meeting deadlines.
• Strong attention to detail and problem-solving abilities.
• Proficiency in Microsoft Excel, Microsoft Office, and project tracking tools.
• Experience in healthcare intake, scheduling, or insurance authorization preferred.
• Experience working within WeInfuse or similar healthcare software preferred.

Responsibilities

• Coordinate contract flip activities across multiple payers and locations.
• Manage payer retractions and ensure timely communication.
• Support site consolidations by tracking milestones and required documentation.
• Track project progress and elevate issues when appropriate.
• Maintain project trackers and status reports, and coordinate communications between teams.
• Provide administrative support for scheduling-related projects and assist with workflow coordination and backlogs.
• Gather transcription-related escalations for supervisor review.
• Identify workflow improvement opportunities and recommend process enhancements.

Skills

Organizational skills

Project coordination

Communication skills

Multi-priority management

Attention to detail

Tools

Excel

Microsoft Office

Project tracking tools

Job description

Behind every smooth contract flip, payer transition, and site consolidation is someone tracking every moving piece so nothing falls through the cracks. We're looking for an Intake Project Support Specialist to be that person for our Intake department.

Why This Role Feels Different

This role exists to give supervisors and managers their time back. Instead of getting pulled into project logistics and documentation chasing, they can focus on leading their teams, while you keep the operational engine running underneath them.

You'll be the central resource across Intake, coordinating contract flips, payer retractions, site consolidations, and cross-team escalations, and making sure critical projects are executed accurately and on schedule.

If you like being the person who brings order to complexity and keeps everyone moving toward the same deadline, this role gives you that impact every day.

The Job

The Intake Project Support Specialist provides dedicated operational and project support to the Intake department by coordinating high-priority initiatives, maintaining project deliverables, and assisting teams with administrative workflows. This role serves as a central resource for the Intake teams while supporting department-wide operational projects that require ongoing coordination and follow-through.

The primary objective of this position is to improve operational efficiency by allowing supervisors and managers to focus on leadership, employee development, and process improvement, while ensuring critical projects are executed accurately and on schedule.

Key Responsibilities

Coordinate contract flip activities across multiple payers and locations.

Manage payer retractions and ensure timely communication and follow-up.

Support site consolidations by tracking project milestones and required documentation.

Add and maintain TPIDs within WeInfuse.

Coordinate RE-Direct management activities and maintain project tracking.

Perform VIP office portal pulls and distribute required documentation.

Track project progress, identify barriers, and elevate issues when appropriate.

Gather transcription-related escalations for supervisor review.

Monitor outstanding documentation requests and support quality initiatives and process improvements.

Provide administrative support for scheduling-related projects and assist with workflow coordination and backlogs.

Help resolve scheduling project tasks that require cross-functional communication.

Collect documentation-related escalations from operational teams and organize them for supervisor review and prioritization.

Ensure appropriate follow-up and completion of assigned action items.

Maintain project trackers and status reports, and coordinate communications between operational teams.

Monitor deadlines and ensure timely completion of assigned initiatives.

Identify workflow improvement opportunities and recommend process enhancements.

The Ideal Candidate

We are looking for someone who is naturally organized, thrives on keeping multiple projects moving at once, and enjoys being the connective tissue between teams. Ideal candidates will:

Bring strong organizational and project coordination skills.

Communicate clearly and professionally, both in writing and in person.

Manage multiple priorities confidently while meeting deadlines.

Bring strong attention to detail and problem-solving ability.

Take initiative in spotting workflow improvements and following through on them.

Required Qualifications

Strong organizational and project coordination skills.

Excellent written and verbal communication skills.

Ability to manage multiple priorities while meeting deadlines.

Strong attention to detail and problem-solving abilities.

Proficiency in Microsoft Excel, Microsoft Office, and project tracking tools.

Preferred Qualifications

Experience in healthcare intake, scheduling, or insurance authorization preferred.

Experience working within WeInfuse or similar healthcare software preferred.

Why Join Pure Infusion?

At Pure Infusion, you will find a role where your work matters in a direct and personal way. You will be part of a team that is building a better healthcare experience for patients, providers, and employees. If this resonates with you, we would love to meet you.

Thank you for considering a career with Pure Infusion. We look forward to the opportunity to work together.

About Pure Infusion

Pure Infusion is a fast-growing healthcare company and a leader in chronic-condition infusion therapy. We deliver a personalized, private, and meaningful infusion experience for patients who often need ongoing care and consistency. Pure Infusion has been recognized as one of Utah's fastest-growing companies, and we believe that growth is a reflection of our people, purpose, values, and patient-first culture.

Our patients are referred by specialty physicians for biologic and other infusion therapies, often related to autoimmune disorders or primary deficiencies. These patients need more than an appointment. They need a place that feels calm, professional, comfortable, and human.

Our Core Values

We live by four core values that define our culture and guide our hiring.

People-Obsessed

We care deeply about patients, teammates, referring providers, and every person who interacts with Pure Infusion.

Relentlessly Improving

We look for ways to make every visit, every process, and every interaction better than it was yesterday.

We are willing to challenge old healthcare assumptions and build a better model for patients and teams.

Grateful

We serve with humility, appreciate the people around us, and believe gratitude should turn into action.

Schedule and Benefits Snapshot

Our regular hours are generally Monday through Friday, 8 a.m. to 5 p.m., with most weekends and holidays off. In addition to a competitive hourly rate, we offer:

• Competitive hourly rate
• 401(k) Matching
• Health, Vision, and Dental Insurance
• Over 20 days of paid time off annually
• One paid community service day each year to give back in a way that matters to you, either with your clinic, with the corporate team, or through a community cause you personally care about