Intake & Programs Lead — Community Impact

The Salvation Army USA Central Territory; Waukegan (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army USA Central Territory is seeking an Intake Coordinator to lead intake operations at our thrift store, ensuring confidential, accurate admissions and efficient processing through referrals, calls, and walk-ins. You will supervise the Intake Clerk and partner with program staff and community partners to uphold program integrity.

You will conduct eligibility assessments, manage electronic records, and support 24/7 intake operations while aligning with our mission-driven,

Responsibilities

• Oversee daily intake operations and admissions process
• Supervise and support Intake Clerk
• Maintain program integrity and best practices
• Participate in data quality meetings with ARC Command
• Coordinate with program staff and community partners
• Conduct comprehensive eligibility assessments
• Manage intake documentation and electronic records
• Process admissions through referrals, phone calls, and walk-ins
• Ensure compliance with program policies and procedures
• Complete and document intake testing procedures
• Lead community outreach for recruitment and retention
• Build relationships with referral agencies and stakeholders
• Maintain current community resource listings
• Gather and review center statistical data
• Report daily center census and maintain accurate records
• Oversee electronic records management
• Coordinate with external agencies (courts, probation, parole)
• Manage medication documentation and handoffs
• Ensure accurate statistical data entry and reporting
• Support 24/7 intake operations
• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

Job description

The Salvation Army USA Central Territory is seeking an Intake Coordinator to lead intake operations at our thrift store, ensuring confidential, accurate admissions and efficient processing through referrals, calls, and walk-ins. You will supervise the Intake Clerk and partner with program staff and community partners to uphold program integrity.

You will conduct eligibility assessments, manage electronic records, and support 24/7 intake operations while aligning with our mission-driven,