Intake Nurse, LPN- Licensed Practical Nurse

Personal Touch Home Care; New York (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid time off

Life insurance

Professional growth

Employee assistance program

Perks program

Employee recognition

Job summary

The Intake Liaison Nurse position at Personal Touch Home Care is a full-time, in-person role based in our Brooklyn, NY office. Hours are Monday–Friday, 9 AM–5 PM, with a pay rate of $36.00–$40.00 per hour.

You will evaluate referrals, coordinate with facilities, and ensure smooth transition of patients to home care while maintaining compliance and delivering high-quality service to patients and families.

Qualifications

• Graduate of an approved nursing program.
• Must be currently licensed in state to practice nursing.
• Two years' professional nursing experience with one year in management/discharge planning.

Responsibilities

• Evaluate patients referred for home care to determine admission appropriateness.
• Establish ongoing communication with facility staff to coordinate care before discharge.
• Assess requested services and supplies based on patient goals.
• Notify agency staff with intake data and signed orders.
• Ensure readiness to meet patient needs at discharge.
• Explain agency policies and services to patient and family.
• Serve as liaison with patient/family during transition until admission.
• Identify financial coverage for home health services and explain options.
• Develop and optimize referral management systems.
• Provide educational resources and interpret regulations for home care.
• Provide required statistical data.
• Maintain collaborative relationships with facilities for referrals.
• Represent the agency at programs and community events.
• Engage in professional growth and on-call duties.
• Perform other duties as assigned.

Skills

Customer service

Communication

Integrity

Microsoft Office

Problem solving

Interpersonal skills

Organization

Time management

Multitasking

Education

Nursing degree

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Brooklyn, NY

This is a full-time, IN-PERSON position based out of our Brooklyn, NY office.

Hours are Monday-Friday from 9AM-5PM.

Pay Rate: $36.00-$40.00 per hour

About Us

With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us

At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well‑well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary

The Intake Liaison Nurse acts as a professional resource to the facility and manages/facilitates the safe and timely transfer/referral of patients from an in or outpatient facility to the care of Personal Touch Home Aides.

Key Responsibilities

• Evaluates patients referred for home care to determine appropriateness for admission Accepts or rejects patients based on Agency's admission criteria. Recommends alternative plans for patients that do not meet Agency's admission criteria.
• Establishes and promotes an ongoing communication system with facility personnel including, but not limited to, physicians, discharge planners, social workers, registered nurses, utilization review, dietary and administration, while establishing a coordinated home care plan prior to discharge.
• Assesses the appropriateness of the requested services, medical supplies and appliances, based on goals mutually acceptable to the patient/ family.
• Notifies appropriate personnel at the Agency of patient referral, provides intake data, essential background information, and signed medical orders.
• Assures that Agency is ready to meet the patient's needs at the time of discharge by collaborating with Agency personnel on a regular basis.
• Explains the Agency's policies and services to patient and responsible family members following home care assessment and referral.
• Acts as a liaison with patient/families during the transitional period between the time the patient is discharged until admission visit.
• Determines financial coverage for requested home health services and informs patient/family of source(s) and extent of coverage and interprets reimbursement/coverage issues to facility staff.
• Develops, implements and evaluates systems to hand the management of referrals between source of referral and Agency to promote continuity of care.
• Provides an educational and consultative resource to the facility concerning appropriate home care services and community resources. Interprets governmental regulations regarding home care.
• Provides statistical data as required.
• Establishes and promotes an ongoing collaborative relationship between the Agency and facility to ensure the coordination of appropriate referrals.
• Acts as an Agency representative at facility based and community programs and functions.
• Assumed responsibility for professional growth to optimize clinical and managerial skills.
• Performs on-call duties as assigned.
• Performs other duties as assigned.

Skills and Abilities

• Exceptional customer service and professional demeanor.
• Excellent communication skills including active listening.
• Ability to act with integrity, professionalism and confidentiality.
• Proficient with Microsoft Office Suite and other related software.
• Solid problem-solving skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks; excellent time management skills.
• Able to multitask efficiently and effectively.

Qualifications

• Graduate of an approved school of nursing whose program is accredited by the National League of Nursing. Bachelor's degree preferred.
• Must be currently licensed (in good standing) in State(s) to practice nursing.
• Two (2) years experience as a professional nurse with one (1) year of management, administration or discharge planning experience.
• Skilled in interpersonal relationships.
• Verbal and written communication skills.
• Ability to communicate information concerning a patient's condition clearly.
• Possesses leadership and supervisory ability.
• Knowledge of nursing and medical practices, procedures, regulations and guidelines that pertain to homecare.
• Knowledge of the theory, methods and techniques required for rendering patient care.
• Demonstrates professional behavior, attitude and flexibility.
• Functions independently with minimum supervision.

Working Conditions

• Able to read 12 point or larger type.
• Must be able to hear adequately with no more than an amplifier on the phone and to speak in a manner understood by most persons.
• Able to lift, bend or stoop in order to carry out above duties.

The above statements are only meant to be a representative summary of the major duties and responsibilities of this job. The employee may be requested to perform job related tasks other than those stated in this description and the scope of the job may change as necessitated by business demands.

Pay

$36.00 per hour-$40.00 per hour

Job Type

Full-time