Intake Manager, Hospice

AccentCare; Norwood (MA); On-site; USD 67,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and paid holidays

Professional development opportunities

Company-matching 401(k)

Flexible spending and health savings

Calm app wellness program

Scrubs store credit (patient-facing)

And more!

Job summary

AccentCare in Norwood, MA is seeking an Admissions Manager to lead patient referrals and coordinate initial service needs for hospice. This full-time role requires supervising admissions staff, ensuring timely, complete referrals, and coordinating with clinicians, providers, and care teams to determine patient and family service needs.

You will maintain regular communication with the Director of Business Development and contribute to cross-functional projects while upholding regulatory standards

Qualifications

• Associates Degree, preferred.
• Hospice, home health, or case management experience.
• 1+ years of supervisory experience or AccentCare tenure.
• Excellent written and verbal communication skills.
• Ability to work closely with a wide variety of stakeholders.

Responsibilities

• Ensure all patient referrals are received in a timely and complete manner.
• Coordinate with staff to determine initial patient and family service needs.
• Supervise communication with providers, physicians, hospice staff, and agencies to initiate hospice services.
• Maintain regular communication with the Director-Business Development (DBD).
• Assist callers with information about other community resources when hospice is not appropriate.
• Maintain referral statistics and provide monthly reports to the DBD.
• Build and maintain referral and payor relationships through timely communication.
• Maintain confidentiality of sensitive information.
• Cover admissions needs and assessments with Admissions Dept. staff.
• Collaborate with DCO, TDs and DBD to ensure promised services.
• Participate in orientation, education programs, and committees as assigned.
• Ensure data is accurately entered into computer systems per guidelines.
• Participate in short and long-term planning; initiate creative ways to meet patient needs.
• Act as point of contact for Hospice Nurses with admissions responsibilities.

Skills

Excellent written and verbal comms

Supervisory experience

Hospice/home health exp

Education

Associates Degree, Preferred

Job description

Overview

Admissons Manager, Hospice

Job ID: 77981

Position Type: Full-Time

Remote/Virtual Position: No

Coverage Area: Norwood

Find Your Passion and Purpose as a Hospice Admissions Manager

Salary: $67,000 - $73,000 / Yr Schedule: Monday - Friday, Weekends on as needed basis.

Offer Based On Years of Experience

What You Need to Know

Reimagining Your Career in Hospice

Caring for others is more than what you do - it's who you are.At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.

We're proud to be named one of America's Greatest Workplaces 2025by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.

Be the Best Admissions Manager You Can Be

If you meet these qualifications, we want to meet you!

• Associates Degree, Preferred
• Hospice, home health, or case management experience
• 1+ years of supervisory experience or AccentCare tenure
• Excellent written and verbal communication skills
• Ability to work closely with a wide variety of stakeholders

Responsibilities

• Ensure all patient referrals are received in a timely and complete manner
• Coordinate with staff to ensure responsibility for the initial determination of a patient and their families service needs
• Supervise communication with providers, attending physicians, other appropriate hospice staff members, and any other agencies as needed to coordinate initiation of hospice services
• Maintain regular communication with the Director-Business Development (DBD)
• Assist callers with information about other community resources when hospice is not appropriate
• Maintain referral statistics and provide reports on a monthly basis to DBD
• Build and maintain close referral and third-party payor relationships through appropriate and timely written and phone communication
• Maintain confidentiality of sensitive information
• Coordinate with Admissions Department, personnel assignments to cover admissions needs and assessments in an effective and timely manner
• Work cross-functionally with Director-Clinical Operations (DCO), Team Directors (TD) and DBD to ensure promised services are provided
• Participate in hospice orientation and ongoing education programs
• Participate on committees and in special projects, as assigned, including those related to fiscal responsibilities
• Ensure all data is accurately entered into computer systems within guidelines
• Actively participate in short and long-term planning
• Initiate creative ways to meet the needs of patients and families
• Serve as point of contact for Hospice Nurses with admissions responsibilities - including clinical skills oversight, assignments and monitoring compliance regulations
• Completes and provides 90-day and annual performance reviews for direct reports
• Monitors compliance of all regulatory requirements
• Provides follow-up and resolutions for both internal and external concerns and complaints
• Other duties as assigned

Our Investment in You

Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance, and access to Calm, a meditation, sleep, and relaxation app
• Programs to celebrate achievements, milestones, and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Why AccentCare?

Come As You Are

• At AccentCare, you're part of a community that cares - for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.