Intake Manager - Atlanta

Lisinski Law Firm; Norcross (GA); On-site; USD 94,000 - 101,000; Full time

Benefits offered by this job

401k Match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Dependent Care FSA

Basic Life Insurance

Voluntary Life & AD&D

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Paid Time Off

Job summary

Lisinski Law Firm in Atlanta, GA seeks an Intake Manager to drive end‑to‑end intake conversions and coach an intake team operating in virtual and in‑office settings. You will lead leads and specialists, foster a data‑driven coaching culture, ensure compliance, and optimize the client experience across the revenue engine.

The role emphasizes coaching, performance management, and hands‑on coverage when needed, with a focus on measurable improvements in show rate, speed to consult, QA trends, and

Qualifications

• 3 to 5 years consultative sales with proven conversion results.
• 2 to 4 years leading a team.
• Bilingual Spanish and English required at B2 to C1 level.
• Immigration, legal services, financial services, or consultative professional services experience preferred.

Responsibilities

• Lead and develop Intake Specialists with clear expectations, coaching cadence, and performance standards.
• Use dashboards, CRM data, and call recordings to diagnose conversion gaps and drive corrective action quickly.
• Run structured 1:1s, manage recognition and performance plans, and participate in hiring decisions.
• Step into consultations for coverage when required, modeling the expected selling framework and standards.
• Ensure compliance with firm policies, CRM documentation standards, and QA protocols.
• Conversion and retained‑client outcomes across your span of control.
• Coaching quality and accountability for Intake Specialists.
• Consult quality, CRM discipline, QA adherence, and client escalations.

Skills

Consultative sales

Team leadership

Bilingual Spanish English

Job description

Intake Manager - Atlanta

Lisinski Law Firm Norcross, Georgia, United States

About this position

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About the Role

The Intake Manager is accountable for end-to-end conversion performance, coaching effectiveness, and operational execution for an intake team operating in virtual and/or in-office modalities. This role leads and develops Intake Leads and Specialists, builds a disciplined coaching culture, and ensures consistent performance, compliance, and client experience standards. The Business Development Manager drives results through data-informed decision-making, hands‑on coaching, and strong accountability systems while serving as a cultural and operational anchor for the team.

Lead our intake revenue engine. You will own conversion performance, coaching effectiveness, and daily execution for an intake team. Success looks like measurable performance gains with smooth operations, fewer escalations, consistent client experience, and predictable results leadership can rely on.

Your Key Contributions

• Lead and develop Intake Specialists with clear expectations, coaching cadence, and performance standards
• Use dashboards, CRM data, and call recordings to diagnose conversion gaps and drive corrective action quickly
• Run structured 1:1s, manage recognition and performance plans, and participate in hiring decisions
• Step into consultations for coverage when required, modeling the expected selling framework and standards
• Ensure compliance with firm policies, CRM documentation standards, and QA protocols
• Conversion and retained‑client outcomes across your span of control
• Coaching quality and accountability for Intake Specialists
• Consult quality, CRM discipline, QA adherence, and client escalations

How success is measured
Conversion and retained‑client outcomes, show rate and speed to consult, QA trends, CRM compliance, escalation volume and resolution time, ramp speed

What Makes You a Great Fit

• 3 to 5 years consultative sales with proven conversion results
• 2 to 4 years leading a team
• Bilingual Spanish and English required at B2 to C1 level
• Immigration, legal services, financial services, or consultative professional services experience preferred

Work Schedule

• Monday to Friday 8:30 am to 5:30 pm Local time.

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs ofour employees and their families. We recognize the importance of health and well‑beingand are committed to fostering an environment where every team member can feel and perform attheir bes t.

• 401k Match
• Options for Health Savings Account or Flexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Paid Time Off

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem‑solving and high‑quality service to support families with excellence and care.

The pay range for this role is:94,000 - 101,250 USD per year(Atlanta)