Intake & Insurance Services Specialist

Wellpoint Care Network; Milwaukee (WI); On-site; USD 24,796 - 35,817; Full time

Job summary

Wellpoint Care Network in Milwaukee, WI is seeking an Intake Specialist to manage client registration, demographics, and initial screenings in an outpatient clinic setting. You will verify insurance eligibility, obtain consents, and process prior authorizations to support timely access to care.

The ideal candidate has a bachelor’s degree in psychology or related field and at least 3 years of experience with EHR systems (EPIC preferred), HIPAA compliance, and strong communication skills for

Qualifications

• Bachelor’s degree in psychology, social work or related field required.
• Master’s degree in psychology, social work, or related field preferred.
• A minimum of 3 years’ experience with an electronic health record (EHR) system; EPIC experience preferred.
• Experience in medical/mental health office settings with knowledge of Medicaid, Medicare and commercial health plans.
• Proficiency with Microsoft Office 365 suite including Excel, Word, Outlook; familiarity with EHRs (EPIC).
• HIPAA knowledge and ability to maintain confidentiality.

Responsibilities

• Register clients and collect demographic information.
• Verify insurance eligibility, benefits, and network status.
• Complete intake screeners (PHQ-9, GAD, CSSR) and other screeners as appropriate.
• Process prior authorizations and follow up on billing issues.
• Maintain client information in Clinic Caseload Excel and HIPAA-compliant records.

Skills

EHR data entry

Client communication

Problem solving

Education

Bachelor’s degree in psychology, social work or related field

Master’s degree in psychology, social work, or related field

Tools

EPIC

Adobe Pro DC

Microsoft Office 365

Excel

Job description

Wellpoint Care Network in Milwaukee, WI is seeking an Intake Specialist to manage client registration, demographics, and initial screenings in an outpatient clinic setting. You will verify insurance eligibility, obtain consents, and process prior authorizations to support timely access to care.

The ideal candidate has a bachelor’s degree in psychology or related field and at least 3 years of experience with EHR systems (EPIC preferred), HIPAA compliance, and strong communication skills for