Intake & Eligibility Coordinator

Mental Health Systems; San Diego (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

TURN is seeking qualified mental health professionals to support program goals through assessments, therapy, referrals, and crisis intervention. You will work collaboratively with clients to identify strengths, goals, and support needs while coordinating with internal and external partners.

The role emphasizes confidentiality, documentation accuracy, and participation in regular supervision and program meetings to ensure high-quality care.

Qualifications

• Master’s degree and CA BBS registration or license (MFT, LCSW, LPCC) required.
• Valid CA driver’s license and current auto insurance.
• Experience providing mental health and/or substance use disorder services preferred.
• Cultural competency understanding required.
• Bilingual preferred.
• Knowledge of Microsoft Office and EHR software preferred.

Responsibilities

• Provide assessments, mental health evaluations, family-individual-group therapy and crisis intervention.
• Complete accurate documentation and meet billable requirements for direct client services.
• Facilitate placement including pre-placement visits and transportation as needed.
• Shift coverage including part of the on-call team.
• Provide field-based services as required by program and client need.
• Maintain confidentiality of client care and participate in program meetings.
• Collaborate with clients to identify goals and support needs using a recovery-oriented approach.
• Coordinate referrals with internal and external partners.
• Support a welcoming, strengths-based environment and client dignity.

Skills

Cultural competency

Bilingual

Client-centered care

Education

Master’s degree (MFT/LCSW/LPCC)

Tools

EHR software

Microsoft Office

Job description

At TURN our mission is Improving Lives. Our organization embraces the tenets of client-centered care, and our core values People, Culture and Growth are at the forefront of everything we do. We hire exceptional individuals seeking meaningful opportunities in a purpose-driven environment.

Job Summary

Recommend and assist with access to medical, educational, social, vocational, housing, and more to support program goals. Initiate referrals to the next level of care, and coordinate with physical health providers to ensure whole-person care, and advocate in the best interest of clients.

Responsibilities

Reasonable accommodation may be made for individuals with disabilities to perform essential job functions.

• Provide assessments, mental health evaluations, family-individual-group therapy, plan development, case consultation, crisis intervention, discharge placement, and assist clients in meeting basic needs and symptom management.
• Complete accurate and timely documentation, meet minimum billable requirements for direct client services.
• Facilitate placement including pre-placement visits, and transportation as needed.
• Shift coverage including part of the on-call team.
• Provide field-based services as required by program and client need.
• Maintain confidentiality of client’s care.
• Participate in scheduled program meetings.
• Other relevant duties as assigned.
• Conduct initial clinical assessments and eligibility screenings for prospective members.
• Complete annual assessment updates and maintain accurate, timely clinical records.
• Collaborate with members to identify strengths, goals, and support needs using a recovery-oriented approach.
• Coordinate referrals and communicate with internal and external partners as appropriate.
• Support a welcoming, strengths-based environment that promotes hope, dignity, member choice, and community inclusion.
• Ensure compliance with program, funding, and documentation requirements.
• Participate in regular clinical supervision and consultation to support quality care and professional development.

Qualifications

• Master’s degree and CA BBS registration or license (MFT, LCSW, LPCC) required.
• Valid CA driver's license and current auto insurance per contract requirements required.
• Experience providing mental health and/or substance use disorder services preferred.
• Cultural competency understanding required.
• Bilingual preferred.
• Knowledge of Microsoft Office and EHR software preferred.

Physical Requirements

Seeing Hearing

Speaking Stooping/Bending

Working in cramped spaces Moving around facility

Moving between offices/clients Driving – light errands

Climbing Lifting/carrying heavy items

Driving – in the course of job duties Using hands/fingers

Pushing/pulling/dragging items Standing for long periods

Sitting for long periods Working outside/underground

Other Duties

This job description isn't a comprehensive list of activities, duties or responsibilities required for this job. Duties, responsibilities and activities may change at any time with or without notice.

TURN is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, race, religious creed, and sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions.