Intake & Customer Resolution Specialist

RoundPoint Mortgage Servicing LLC; Coppell (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC is seeking a Customer Resolution Intake Analyst to process inbound customer communications and initiate business processes for various units. You will respond to inquiries, handle outbound responses, and collaborate with teammates to meet service objectives.

The role emphasizes strong organizational skills, attention to detail, and the ability to multi-task in a fast-paced environment at Coppell, TX. Exempt employment status and office-based duties apply.

Qualifications

• Bachelor’s degree required.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• Practical experience with BKFS.
• Excellent organization, interpersonal, communication, and customer relations skills.
• Detail oriented with the ability to multi-task.
• Highly motivated, organized and disciplined.

Responsibilities

• Takes directions from the Customer Resolution Intake Manager to deliver effective processing services.
• Providing outstanding customer service to both internal and external customers.
• Analyze incoming communications received via RoundPoint’s electronic and physical channels.
• Initiate business processes for recipient business units in accordance with documented processes.
• Respond to customer inquiries using appropriate predefined messages.
• Process outbound responses to customer complaints, inquiries, and requests for assistance via electronic and physical channels.
• Working with cross-department co-workers to ensure that all service delivery objectives are met.
• Contribute to continuous improvement projects to improve efficiency and lower costs.
• Other work related duties, as assigned.
• Responsible for meeting RoundPoint’s commitment to compliance.

Skills

Organization

Interpersonal skills

Communication

Customer relations

Multi-tasking

Detail oriented

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

BKFS

Job description

RoundPoint Mortgage Servicing LLC is seeking a Customer Resolution Intake Analyst to process inbound customer communications and initiate business processes for various units. You will respond to inquiries, handle outbound responses, and collaborate with teammates to meet service objectives.

The role emphasizes strong organizational skills, attention to detail, and the ability to multi-task in a fast-paced environment at Coppell, TX. Exempt employment status and office-based duties apply.