Intake Coordinator: Patient Access & Care Coordination

Deercreekseniorliving; Bullhead City (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

River Valley Home Health & Hospice in Bullhead City, AZ is seeking an Intake Coordinator to manage patient intake, referrals, and insurance verification, ensuring compliant, timely admissions and smooth transitions to home care.

You will lead intake operations, coordinate with providers, and maintain positive relationships with referral sources, while upholding all regulatory standards.

Qualifications

• The Intake Coordinator must have healthcare experience, preferably in referrals/intake in a home health or hospice environment.
• A nursing background is preferred but not required.
• Demonstrates good communication, negotiation, and public relations skills.
• Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.
• The employer for this position is stated in the job posting.
• The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.

Responsibilities

• Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
• Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
• Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
• Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
• Negotiates service pricing with insurance Case Managers and other payers within established financial and credit parameters.
• Assists the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations.
• Builds and monitors community and customer perceptions of Emblem Home Health and Hospice as a high quality provider of services.
• Gathers, collates, and reports referral statistics including key customer referral trends.
• Maintains comprehensive working knowledge of Hospice Home Health and Hospice contractual relationships and ensures that patients are admitted according to contract provisions.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Emblem Home Health & Hospice.
• Performs other duties as assigned.
• Follow written and oral instructions.
• Maintain patience, tact, cheerful disposition and enthusiasm.
• Must comply with all training requirements.

Skills

Healthcare experience

Communication

Negotiation

Autonomy

Assertiveness

Flexibility

Cooperation

Education

Nursing background preferred

Job description

River Valley Home Health & Hospice in Bullhead City, AZ is seeking an Intake Coordinator to manage patient intake, referrals, and insurance verification, ensuring compliant, timely admissions and smooth transitions to home care.

You will lead intake operations, coordinate with providers, and maintain positive relationships with referral sources, while upholding all regulatory standards.