Intake Coordinator - NCSH Residential

HealthRIGHT 360; Escondido (CA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

HealthRIGHT 360 seeks an Intake Coordinator I to assess candidates for medical necessity, complete ASAM assessments, and coordinate urgent referrals for medical and mental health needs. You will work with counselors, case managers, and therapy staff to stabilize new clients and ensure warm handoffs to treatment teams.

The role includes conducting individual and group counseling, psychoeducation, relapse prevention, harm reduction, crisis intervention, and case management, with a focus on

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Registration or Certification as a Substance Use Disorder Counselor from an accredited CA agency (CCAPP, CAADE, CADTP).
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• At least one year of experience in the substance abuse treatment field.
• Experience with culturally diverse populations with co-occurring disorders or history of incarceration is desired.

Responsibilities

• Perform initial assessment and intake evaluation for treatment planning.
• Coordinate with staff to ensure clients meet admission criteria for appropriate treatment level.
• Provide case management services (housing, employment, finance management, court reports, DCFS communication).
• Provide group, family, and individual counseling; facilitate group sessions on recovery, trauma, and related topics.
• Maintain treatment plans and coordinate with the treatment team; ensure timely documentation.

Skills

Substance use treatment experience

Culturally diverse populations

ASAM/assessment experience

Education

High school diploma or equivalent

Bachelor’s degree in Health and Human Services, Social Work, Psychology

SUD Counselor certification (CCAPP/CAADE/CADTP)

First Aid and CPR certification

Job description

This is a union eligible position.

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

North County Serenity House (NCSH), a residential program of HealthRIGHT 360, was founded in 1966 to provide substance use disorder services in the community. NCSH provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders.

The Intake Coordinator I is responsible for the initial assessment of candidates to determine medical necessity, completion of program admission forms, ASAM assessment, and urgent referrals regarding medical and mental health needs. The Intake Coordinator I works in conjunction with the intake team to provide a warm hand off to the client’s treatment team, assuring new clients are stabilized, and urgent needs have been addressed. The Intake Coordinator I will work closely with Counselors, Case Managers, Therapists, and other team members to coordinate and monitor client issues. In addition, Intake Coordinator I provides individual and group counseling, psychoeducation, relapse prevention, harm reduction, crisis intervention, and case management.

KEY RESPONSIBILITIES

Direct Service

• Conduct initial assessment and intake evaluation for the formulation of treatment plan.
• Consult regularly with other staff to ensure clients meet criteria for safe admission to an appropriate level of treatment.
• Provide case management services (e.g. housing, employment, finance management, court reports, DCFS communication).
• Identify and implement relapse prevention or harm reduction interventions when indicated.
• Provide group, family, and individual counseling.
• Facilitate group sessions focused on substance use recovery, trauma recovery, co-occurring mental health symptoms, and other personal change topics.
• Routinely review treatment plans.

Clinical Documentation

• Maintain compliance with the due dates for all clinical documentation.
• Maintain confidential client records and prepare client progress reports and other required documentation in a timely manner.
• Accurately enter data in various electronic systems for all clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

Administrative

• Establish community relations and linkages with other service providers and community services.
• Actively participate in clinical supervision, case conferences, and treatment team reviews of client progress.
• Attend meetings and actively participate.
• Complete assigned training on time.
• Meet service delivery goals.
• Read and respond to communications in a timely manner.
• Maintain full compliance with registration or certification requirements.
• And perform other assigned duties.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent required. Bachelor’s degree in Health and Human Services, Social Work, Psychology, or other related field preferred.
• Registration or Certification as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, CADTP).
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Experience

• At least one year of experience working in the substance abuse treatment field.
• Experience in culturally diverse substance abuse populations with co-occurring disorders or with history of incarceration desired.
• Experience conducting assessments and providing appropriate diagnoses.
• Experience with mental health Medi-Cal procedures.
• Familiarity and/or experience with Drug Medi-Cal and ASAM Criteria preferred.