Intake Coordinator, Integrated Grievances and Appeals

CVS Health; United States; Remote; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health is seeking a detail-oriented Intake Specialist to review and enter grievance and appeal cases across multiple channels. You will prioritize requests, verify information, and classify cases to ensure timely processing within one business day.

The role supports QA collaboration, handles varying case types (member/provider grievances and appeals), and requires strong data entry, critical thinking, and problem-solving skills.

Qualifications

• 2+ years of related experience required.
• Experience with grievance and appeals processes.
• Strong data entry and attention to detail.

Responsibilities

• Review, research and enter grievance and appeal cases within one business day.
• Monitor intake sources (call tracking, fax, email, mail) and prioritize requests.
• Intake various case types including member/provider grievances and appeals.
• Determine case type and processing requirements from incoming information.
• Manage cases with varied turnaround times based on state, plan and type.
• Maintain organization to handle urgent requests promptly.
• Collaborate with QA to ensure accurate data entry and completeness.
• Respond to QA questions and seek clarification when needed.
• Participate in weekly intake team meetings.
• Adapt to changing procedures while maintaining accuracy and productivity.

Skills

Data entry

Grievance and appeals experience

Critical thinking

Problem solving

Decision making

Education

High School Diploma or equivalent

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

• Review, research, and enter grievance and appeal cases within one business day of receipt.
• Monitor multiple intake sources, including call tracking, fax, email, and mail, and appropriately prioritize incoming requests.
• Intake various case types, which may include: Member appeals (pre-service)Member grievancesProvider grievancesProvider/claim appeals (post-service).
• Review incoming information to determine the appropriate case type and applicable processing requirements.
• Manage cases with varying turnaround times and requirements based on state, plan, and case type.
• Maintain strong organization and prioritization to ensure urgent and expedited requests are handled timely.
• Partner closely with the Quality Assurance (QA) team to ensure cases are entered accurately and required information is complete.
• Respond to questions and feedback from QA and proactively seek clarification when needed.
• Participate in weekly team meetings with Intake Coordinators, analysts, Quality team members, managers, and project managers.
• Adapt quickly to changing procedures, requirements, priorities, and workflows while maintaining accuracy and productivity.

Required Qualifications

2+ years of related experience

Working knowledge or problem solving and decision making skills

Critical thinking skills

Data entry
Grievance and appeals experience

Preferred Qualifications

1 year of grievance and appeals experience

Medicare and Medicaid experience

Intake experience

Health insurance experience

Education

High School Diploma or equivalent

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/13/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.