Intake Coordinator- Full Time

Garner Behavioral Hospital LLC; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Raleigh Oaks Behavioral Health is seeking an Intake Coordinator to manage pre-admission screenings, schedule assessments, and coordinate admissions onsite. The role may involve phone triage, handling service requests, and documenting all call activities.

The position requires a high school diploma or equivalent, with a bachelor’s degree preferred in social work, psychology, or counseling. One year of admissions experience and strong interpersonal and telephone skills are important.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred (social work, psychology, counseling or related field).
• One or more years' experience in healthcare admissions required.
• Experience in patient assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills.
• Skill in telephone etiquette and paging procedures.

Responsibilities

• Conducts pre-admission screenings.
• Schedule assessments.
• Provides additional coverage for the Call Center Team – e.g. answers phones, completes call center duties reviewing and accepting patients, verifies insurance, and assists with insurance pre-certifications during times of high volume.
• Works closely with business office, nursing and clinical staff as well as external parties to ensure the timely admission of patients.
• Refers inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Provides information and referral services for internal and external customers.
• Presents clinical information to a member of the medical staff for approval of intake.
• Provides crisis intervention services if needed.
• Verifies insurance upon intake.
• Maintains all the documentation involved with the admissions process.
• Provides ongoing communications with referral sources concerning the status of patients referred into the program; promotes and provides education regarding available services.
• Provides clerical support to admissions (to include but not limited to): collating admission folders as required, ensuring an adequate supply of pre-stuffed admission folders, auditing patient charts, and monitoring patients while in an internal waiting room.

Skills

Interpersonal skills

Telephone etiquette

Communication skills

Education

High school diploma or equivalent

Bachelor's degree in related field

Job description

About the Job

Schedule: 4, 10-hour shifts working 10am-8pm + Rotating Weekends! The Intake Coordinator serves as a single point of entry for in-patient admissions, managing daily patient intake operations that may include phone triage, addressing service requests, performing patient call backs and documenting all call activities.

Roles and Responsibilities

• Conducts pre-admission screenings.
• Schedule assessments.
• Provides additional coverage for the Call Center Team – e.g. answers phones, completes call center duties reviewing and accepting patients, verifies insurance, and assists with insurance pre-certifications during times of high volume.
• Works closely with business office, nursing and clinical staff as well as external parties to ensure the timely admission of patients.
• Refers inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Provides information and referral services for internal and external customers.
• Presents clinical information to a member of the medical staff for approval of intake.
• Provides crisis intervention services if needed.
• Verifies insurance upon intake.
• Maintains all the documentation involved with the admissions process.
• Provides ongoing communications with referral sources concerning the status of patients referred into the program; promotes and provides education regarding available services.
• Provides clerical support to admissions (to include but not limited to): collating admission folders as required, ensuring an adequate supply of pre-stuffed admission folders, auditing patient charts, and monitoring patients while in an internal waiting room.

Education/Experience/Skill Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in social work, psychology, counseling, or other related field preferred.
• One or more years' experience in healthcare admissions required.
• Preferably in the mental health or substance use disorder field.
• Experience in patient assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills.
• Skill in telephone etiquette and paging procedures.

Licenses/Designations/Certifications

CPR and de-escalation and restraint certification required (training available upon hire and offered by facility). First aid may be required based on state or facility requirements.

Work Location

This position is onsite at the facility unless the facility identifies position in a remote call center.

Supervisory Requirements

This position is an Individual Contributor.

Why Raleigh Oaks Behavioral Health?

Raleigh Oaks Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

Raleigh Oaks Behavioral Health is an EOE. Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.