Intake Coordinator

Humana Inc; United States; Hybrid; USD 39,000 - 49,000; Full time

Job summary

Humana Inc. / OneHome is hiring a Customer Service Intake Specialist in Miramar, FL for a hybrid, full-time role. You will review referrals, verify demographics and insurance, and coordinate with clinicians and insurers to ensure smooth transitions into care.

You will contact patients, resolve intake issues, and maintain accurate records. English/Spanish bilingual candidates with 1+ year customer service experience are preferred.

Qualifications

• 1+ years of customer service experience.
• Experience with Microsoft Office Suite (Word, Outlook, Excel, and Teams).
• Competence in addressing and resolving issues that may arise during the intake process.
• Bilingual English and Spanish speaker.

Responsibilities

• Review incoming referrals and new cases to ensure accuracy and completeness.
• Contact patients to verify demographic, clinical, and insurance information following CMS policies and compliance standards.
• Assign cases to Registered Nurses for SOC assessments and monitor progress to ensure documentation is submitted within required timeframes.
• Coordinate with insurance providers to verify benefits, confirm coverage, and obtain prior authorizations when needed.
• Serve as a liaison between patients, clinicians, referral sources, and internal departments to support smooth transitions into care.
• Track authorization statuses and follow up promptly to avoid delays in service.
• Maintain organized and accurate records for all incoming referrals, communications, and case assignments.
• Communicate promptly with clinical leadership regarding any barriers, missing documentation, or issues affecting case acceptance.
• Provide excellent customer service to patients, families, referral partners, and internal team members.
• Use your skills to make an impact.

Skills

Customer service

Bilingual English/Spanish

Tools

Microsoft Office

Wellsky/Kinnser

Job description

Become a part of our caring community Job Description

Work Schedule: Full-time/40 Hours Position Type: Hybrid Branch Location: Miramar, FL

Key Responsibilities

• Review incoming referrals and new cases to ensure accuracy and completeness.
• Contact patients to verify demographic, clinical, and insurance information following CMS policies and compliance standards.
• Assign cases to Registered Nurses for Start of Care (SOC) assessments and monitor progress to ensure documentation is submitted within required timeframes.
• Coordinate with insurance providers to verify benefits, confirm coverage, and obtain prior authorizations when needed.
• Serve as a liaison between patients, clinicians, referral sources, and internal departments to support smooth transitions into care.
• Track authorization statuses and follow up promptly to avoid delays in service.
• Maintain organized and accurate records for all incoming referrals, communications, and case assignments.
• Communicate promptly with clinical leadership regarding any barriers, missing documentation, or issues affecting case acceptance.
• Provide excellent customer service to patients, families, referral partners, and internal team members.
• Use your skills to make an impact.

Required Qualifications

• 1+ years of customer service experience
• Experience with Microsoft Office Suite (Word, Outlook, Excel, and Teams)
• Competence in addressing and resolving issues that may arise during the intake process.
• Bilingual (English and Spanish speaker)
• Must be passionate about contributing to an organization focused on improving consumer experiences

Preferred Qualifications

• Experience with Wellsky/Kinnser software.
• Previous work in healthcare environments such as hospitals, clinics, or home health agencies.
• Experience managing patient admissions, including collecting and verifying patient information.

Additional Information

Schedule: Monday and Tuesday off. Wednesday and Thursday 11:30am-8:00pm, Friday 3:30-finish, Saturday and Sunday full 8 hour day.

On-site requirement: Must be available to commute to branch if needed.

Scheduled Weekly Hours 40

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

Description of Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About OneHome: OneHome coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients' homes. OneHome's patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. OneHome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.

About Humana

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.

Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.