Intake Coordinator

Palmetto Infusion; Columbia (SC); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Dental and Vision Insurance

Company Life Insurance

Voluntary Life and DisabilityInsurance

Additional Voluntary SupplementalPlans

Flexible Spending Account (Medical and

Health Savings Account

401K Retirement Plan

Employee Assistance Program (EAP)

Job summary

Palmetto Infusion is seeking an Insurance Verification Specialist to verify benefits, obtain authorizations, and support efficient patient care coordination. You will communicate clearly with patients and providers and navigate payer portals to resolve coverage questions.

Schedule: Monday–Friday, 8:00 AM–5:00 PM. Qualifications: High School Diploma or equivalent; 1 year healthcare or customer service; proficiency with MS Outlook, Word, and Excel; ability to work in a fast-paced environment.

Qualifications

• High School Diploma or Equivalent.
• One year of healthcare experience or customer service experience.
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous, changing environment while under pressure in a calm.
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion.

Responsibilities

• Verify and obtain code-specific insurance information via phone and third-party payer portals.
• Complete new referrals by conducting benefits verification, interpreting insurance policies, and securing authorizations and predeterminations.
• Review and confirm patients’ insurance coverage, including pharmacy benefits (PBM), and obtain prior authorizations when applicable.
• Communicate with patients regarding benefits, coverage details, and financial responsibilities.
• Resolve authorization issues, coverage discrepancies, and insurance claim denials.
• Maintain and update patient appointment calendars, including weekly responsibility tracking.
• Monitor and track incoming tasks and inquiries, ensuring timely follow-up and resolution.
• Collaborate with healthcare providers to clarify coverage requirements and necessary documentation.
• Partner with team members to streamline workflows and achieve departmental goals.
• Prioritize tasks effectively in a high-volume, fast-paced environment while meeting all deadlines.

Skills

Healthcare experience

Customer service

MS Outlook

MS Word

MS Excel

Teamwork

Adaptability

Communication

Education

High School Diploma or Equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

2000 Center Point Road
Floor 4
Columbia, SC 29210, USA

Description

About Us:

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role:

The purpose of this position is to ensure accurate and timely insurance verification, benefit investigation, and authorization processing to support efficient patient care coordination. This role plays a critical part in optimizing revenue cycle operations while providing clear communication to patients and healthcare providers regarding coverage and financial responsibilities.

Schedule: Monday – Friday; 8:00 AM – 5:00 PM.

Minimum Qualifications:

Experience/Education:

• High School Diploma or Equivalent.
• One year of healthcare experience or customer service experience.
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous, changing environment while under pressure in a calm.
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion.

Essential Functions:

• Verify and obtain code-specific insurance information via phone and third-party payer portals.
• Complete new referrals by conducting benefits verification, interpreting insurance policies, and securing authorizations and predeterminations.
• Review and confirm patients’ insurance coverage, including pharmacy benefits (PBM), and obtain prior authorizations when applicable.
• Communicate with patients regarding benefits, coverage details, and financial responsibilities.
• Resolve authorization issues, coverage discrepancies, and insurance claim denials.
• Maintain and update patient appointment calendars, including weekly responsibility tracking.
• Monitor and track incoming tasks and inquiries, ensuring timely follow-up and resolution.
• Collaborate with healthcare providers to clarify coverage requirements and necessary documentation.
• Partner with team members to streamline workflows and achieve departmental goals.
• Prioritize tasks effectively in a high-volume, fast-paced environment while meeting all deadlines.

About the Benefits:

• Competitive Compensation
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey SmartDollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays

At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well‑being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.

Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

OTHER

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.