Intake-Certifier Specialist

Self Help Inc; Avon (MA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical

Dental

Vision

LTD

FSA

403B

Vacation Time

Sick Time

Holidays

Life Insurance

Direct Deposit

Job summary

Self Help Inc. is seeking an Intake/Certifier Specialist to join our team in Southeastern Massachusetts. This role assesses eligibility for the fuel assistance program, guides clients through available resources, and completes required documentation with empathy and accuracy.

The Intake Certifier serves as a welcoming first contact, conducts initial assessments, explains programs, and ensures confidentiality while connecting neighbors with critical support and services.

Qualifications

• High School Diploma or Equivalent required.
• Associates or Bachelor’s degree in Human Services preferred but not required.
• Two years of experience in intake, assessment, referral, or related Human Service field.

Responsibilities

• Conduct comprehensive intake assessments with individuals seeking fuel assistance services.
• Explain the fuel programs offered by the organization.
• Determine a needs assessment for the household energy needs.
• Provide counseling to reduce energy burden.
• Assist individuals in completing intake forms and required documentation.
• Maintain confidentiality and communicate professionally with clients and partners.

Skills

Strong communication

Interpersonal skills

Active listening

Microsoft Office

Bilingual

Education

High School Diploma or equivalent

Associate or Bachelor's in Human Services preferred

Tools

Microsoft Office Suite

Job description

Description

Self Help Inc. is currently looking for an Intake/Certifier Specialist to join our team.

Agency Profile

Self Help, Inc. is a nonprofit Community Action Agency (CAA) created to help families and individuals stabilize and secure their lives through education, strategic assistance, and building opportunities in their communities. We provide a range of services for families and households across Southeastern Massachusetts.

Job Summary

The Self-Help Intake Certifier plays a crucial role in connecting individuals seeking self-help fuel assistant services with appropriate resources and support. This position is responsible for conducting initial assessments, determining eligibility for the fuel program, providing information and completing necessary documentation with empathy and accuracy. The Intake Certifier serves as a vital first point of contact, establishing a welcoming and supportive environment for individuals navigating self-help fuel program options

Essential Duties and Responsibilities

• Conduct comprehensive intake assessments with individuals seeking self-help fuel program services, gathering information about their needs, challenges, and goals
• Explain the fuel programs services offered by the organization
• Determines a needs assessment for the household in regard to home energy needs
• Works to reduce energy burden by providing counseling
• Provides information on other available resources in the community
• Assist individuals in completing necessary intake forms and other required documentation accurately and efficiently
• Communicate effectively and professionally with clients, staff, and external partners
• Demonstrate empathy, active listening skills, and a non-judgmental approach when interacting with individuals in distress or seeking support
• Adhere to ethical guidelines and maintain client confidentiality at all times
• Contribute to a positive and supportive environment for both clients and colleagues
• Knowledge of self-help principles and community resources is desirable

Other Requirements

• Must pass a criminal background check and other required clearances
• Valid driver’s license and reliable transportation is required

Schedule

• Typical Schedule will be Monday-Friday with occasional weekend work-8:00AM-4:00PM
• Seasonal position with a summer layoff. Employees may collect unemployment benefits during the summer months.

Knowledge, Skills and abilities

• Ability to sit or stand for extended periods
• Bilingual skills welcomed
• Strong communication, interpersonal, and active listening skills
• Microsoft Office Suite skills required

Education & Experience

• High School Diploma or Equivalent required
• Associates or Bachelor’s degree in a related field such as Human Services preferred but not required
• Two (2) years of experience in intake, assessment, referral, or a related Human Service field s

Self Help Inc offers a comprehensive employee benefits package:

• Medical
• Dental
• Vision
• LTD
• FSA
• 403B
• Vacation Time
• Optional Time
• Sick Time
• Holidays
• Disability Benefits
• Life Insurance
• Direct Deposit

Self Help, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the agency at any time.

Salary Range: $18-$20 per Hour