Intake Care Representative- Evernorth- Remote

The Cigna Group; Atlanta (GA); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life insurance

Tuition reimbursement

Paid time off

Paid holidays

Leaves of absence

Job summary

The Cigna Group is hiring an Intake Care Representative for Evernorth CarepathRx infusion services. You will be the first contact for patients, providers, and facilities, guiding them through the intake process and gathering essential information to start care quickly.

Responsibilities include triaging referrals, coordinating home health services, and ensuring accurate records in the system, all while protecting patient confidentiality and delivering excellent service.

Qualifications

• High school diploma or GED.
• Minimum 1 year of experience in healthcare support roles.
• Knowledge of medical terminology.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).
• Strong organizational skills and commitment to customer service.
• Ability to maintain confidentiality and handle sensitive patient information.

Responsibilities

• Serve as the primary point of contact for patients, responding to calls and providing timely, professional support throughout the intake process.
• Help patients understand next steps, gather required information, and connect them with appropriate care teams.
• Handle inbound and outbound communication with patients, providers, hospitals, and offices regarding referrals and care coordination.
• Support timely patient onboarding by gathering, reviewing, and entering referral information into systems.
• Receive and triage referral packets and documents to appropriate teams for processing.
• Coordinate home health services based on patient needs, location, and insurance requirements.
• Verify patient treatment timelines including first-dose administration and home infusion scheduling needs.
• Upload and maintain patient records in the medical record system.
• Partner with Intake Coordinators and nurses to move referrals efficiently.
• Communicate updates to prevent delays in care.
• Facilitate transfer of insurance information to Verification teams.
• Deliver exceptional service while maintaining patient confidentiality.
• Support departmental operations through admin tasks and document distribution.

Skills

Strong verbal and written comms

Microsoft Office (Outlook, Word, Excel

Organizational skills

Confidentiality

Multitasking in fast-paced env

Patient intake coordination

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Intake Care Representative- Evernorth (Infusion/Enteral)

Make a Meaningful Difference in Patient Care

At CarepathRx, part of Evernorth Health Services, we are ambitious, compassionate experts dedicated to advancing specialty pharmacy and infusion services. As an Intake Care Representative, you will be a trusted first point of contact for patients, providers, hospitals, and referral partners. This role involves handling inbound calls from patients, helping them navigate the referral and intake process while ensuring accurate information is collected and care can begin without delay. If you are organized, compassionate, and thrive in a customer-focused healthcare environment, we encourage you to apply.

Hours: Monday-Friday 9am-6pm EST, rotating shift (some weekend/holiday coverage 8am-4:30pm EST)

Responsibilities

• Serve as the primary point of contact for patients, responding to calls and providing timely, professional support throughout the intake process.
• Help patients understand next steps, gather required information, and connect them with the appropriate care teams to support a positive patient experience.
• Handle inbound and outbound communication with patients, providers, hospitals, physician offices, and healthcare facilities regarding referrals and care coordination.
• Support timely patient onboarding by gathering, reviewing, and entering referral information accurately into company systems.
• Receive and triage referral packets, medical orders, and supporting documentation to the appropriate teams for processing.
• Coordinate home health services based on patient needs, geographic location, and insurance requirements.
• Verify patient treatment timelines, including first-dose administration and home infusion scheduling needs.
• Upload and maintain accurate patient records and documentation within the medical record system.
• Partner with Intake Coordinators and nurses to ensure referrals move efficiently through the intake process.
• Communicate referral updates and pending items to appropriate team members to help prevent delays in care.
• Facilitate the accurate transfer of insurance information to Insurance Verification teams.
• Deliver exceptional service to internal and external customers while maintaining patient confidentiality.
• Support departmental operations through administrative tasks, phone support, and document distribution as needed.
• Contribute to a collaborative, team-oriented environment focused on quality, accuracy, and patient-centered care.

Qualifications

Required Qualifications

• High school diploma or GED.
• Minimum 1 year of experience in a healthcare, medical office, pharmacy, home health, or related healthcare support environment.
• Knowledge of medical terminology.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong organizational skills and commitment to providing excellent customer service.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.

Preferred Qualifications

• Experience supporting referral management, patient intake, home infusion, specialty pharmacy, or care coordination workflows.
• Experience working with electronic medical records or healthcare management systems.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.88-26 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.