Intake Associate - Bilingual Preferred (SP) Job # 1067

North LA County Regional Center (NLACRC); Los Angeles (CA); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Pre-Tax Flexible Spending Account

Retirement plan (CalPERS)

Deferred compensation 457/403(b)

Paid Time Off

Holidays

Hybrid remote option

Job summary

North Los Angeles County Regional Center (NLACRC) is seeking an Intake Associate – Clinical (SP) to gather initial information for eligibility and assist families with intake applications. The role involves handling urgent records, coordinating with multiple agencies, and updating demographic data in internal systems.

You will answer calls, respond to emails, and help determine services for individuals with developmental disabilities.

Qualifications

• Associate degree in human/social services required.
• Two years of related experience preferred.
• Bilingual English/Spanish required.

Responsibilities

• Gathers initial information related to eligibility and assists families with intake forms.
• Performs statewide searches to identify prior services.
• Creates initial inquiry or UCI and updates demographic data in the system.
• Obtains and verifies consents for services and records.
• Requests medical, school, and mental health records as needed.
• Answers calls and emails; provides status updates to applicants and families.
• Requests case records from storage or other centers as needed.
• Documents all activity in the computer systems.
• Participates in meetings and training sessions as requested.
• Prepares cases for supervisor review.
• Assists callers and walk-ins with inquiries about applying for Lanterman Services.
• Reviews DCFS portal for referrals and accuracy.
• Performs general administrative tasks.

Skills

Bilingual English/Spanish

Customer service

Typing / data entry

Attention to detail

Multitasking

Education

Associate degree in human/social services

Two years related experience

Job description

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

INTAKE ASSOCIATE – CLINICAL - SP

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Supervision

Receives general supervision from assigned Intake Supervisor.

The Position And Job Summary

(These are examples of the types of duties that may be performed. Additional duties may be added.)

• Gathers initial information related to request for eligibility and assist families with completion of intake application as needed.
• Conducts statewide searches for applicants to see if they have previously received services at any Regional Center.
• Creates initial inquiry or UCI and inputs and /or updates demographic information for applicants in Regional Center computer systems.
• Obtain and verify consents for services and records
• Requests and distributes medical, school, mental health and other applicable records.
• Requests and or verifies additional information as needed to assist in determining eligibility
• Answers phone calls and responds to emails and provides status updates to applicants, families, and other agencies (with consent).
• Requests case records from storage or other Regional Centers as needed.
• Documentation of all case activity in Regional Center computer systems.
• Participates in meetings and training sessions as requested.
• Prepares cases for supervisor review.
• Assigned Officer of the Day to assist callers or walk-ins with inquiries about applying for Lanterman Services.
• Review DCFS portal for referrals and accuracy.
• Performs administrative tasks as required.

Employment Standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education & Experience

Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. An Associates degree in a human/social services is required and two years of related experience.

Skills And Abilities

Excellent customer service on the telephone and/or in person. Bilingual in English and Spanish. Accurate and rapid typing for input of data. Attention to detail. Ability to prioritize, respond to multiple tasks, requests, and processes and meet timelines. Review and present information obtained in a concise manner. Utilize ear/microphone piece and enter initial data in the computer.

Essential Requirements

Developmental or related disabilities, social service provision, basic community resources, use of word processing, internet, and data entry. Position requires bilingual: Spanish.

NLACRC Offers An Excellent Benefits Package

We offer employees a variety of health and dental plans:

• Health Insurance - W e provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Participate in Tuition Reimbursement Program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is non-exempt. Regular Salary: $22.73 - $32.12 per hour, plus $69.24 per bi-weekly pay period for bilingual services.

Starting salary is typically between the $22.73 and $25.09 of the range, depending on internal equity and experience.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.