Intake Associate

Skyland Trail; Chamblee (GA); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health insurance

Retirement match

On-site CE

Employee assistance

PSLF program

Job summary

Skyland Trail is seeking an Adolescent Intake Specialist to manage intake calls, coordinate admissions, and organize records for teens aged 14–17. The role emphasizes prompt information delivery, accurate data entry, and collaboration with clinical staff on referrals and admissions.

Responsibilities include reviewing pre-admission documents, scheduling assessments, and providing tours to families and professionals.

Qualifications

• Bachelor's degree required for this role.
• Strong organizational and call-handling skills.
• Able to enter data and maintain records accurately.

Responsibilities

• Handle intake calls and start admissions processes.
• Review records to determine admission suitability.
• Schedule assessments and tours for families and professionals.
• Complete admission paperwork and enter data into EMR.
• Support Admissions staff and coordinate with clinical teams.

Skills

Customer service

Organizational skills

Communication

Computer skills

Education

Bachelor's degree

Job description

Job Details

Job Location: Adolescent Campus - Chamblee, GA 30341

Education Level: Bachelor Degree

Job Category: Nonprofit - Social Services

Skyland Trail, a nonprofit mental health residential treatment program for adults and adolescents in Atlanta, is seeking an Adolescent Intake Specialist

Scope

Responsible for answering intake calls, providing excellent customer service, and coordinating the admissions process. Must have strong organizational skills and be able to work in a fast paced environment. Organize and maintain all call and assessment records, client and family handbooks, and medical records.

Duties

Admissions Calls

• Serves at the initial point person for calls to be triages and to start the admissions process. Which includes:
• Provide prompt follow-up on all open referrals
• Clinically screening calls
• Provides information about our program, admissions process, and basic financial information
• Provides referral sources when needed
• Provide written information about our programs to callers who request it
• Starts the admissions process with client/family/ referral
• Enters calls into data base

Record Collection and Review

• Request and reviews records in order to determine if client is appropriate to move forward in the admission process
• Gather all written documentations required on new client prior to admission (i.e. previous records, welcome forms, family questionnaire, etc.)
• Collect all pre-admission testing from clients and families
• Communicate and/or consult with clinical staff about potential admissions

Scheduling and tours

• Schedules assessments on those interested and appropriate
• Schedule and provide tours to clients, families and professionals interested in viewing our programs.

Admissions

• Enter all intake information into electronic medical records systems prior to admissions
• Complete admission paperwork with new admissions and their families
• Helps Admissions staff prepare for admissions by assembling chart(s) and scheduling necessary appointments for all new residential and day treatment clients
• Enters all client schedules into Electronic Medical Records
• Enters Demographics information into Electronic Medical Records
• Scan records
• Track Sexual offenders and history

Serves as backup for:

• Completing Mini International Neuropsychiatric Interview (MINI)
• Montreal Cognitive Assessment (MoCA) on all new admissions

Helps client to enroll in outpatient services from higher levels of cares

Attend appropriate meetings

Meeting Attendance

• Staffing meetings on an as needed basis
• Weekly Admissions meetings
• Weekly clinical supervision
• Quarterly All Staff Meetings

Perform other duties as assigned

ABOUT THE PROGRAM

The Skyland Trail adolescent treatment program treats teens ages 14 to 17 with a mood or anxiety disorder. A typical length of stay for adolescents at the residential level of care is about 12 weeks. Many clients continue treatment at the day treatment level of care. Though struggling with their mental illness, Skyland Trail patients have entered treatment voluntarily, and clients and their families are engaged in their treatment program.

Skyland Trail campuses include gardens, private patient rooms, and common rooms that provide a therapeutic, healing environment for our clients and families. Clients participate in individual and group therapy as well as daily academic services to maintain progress toward graduation.

A key philosophy at Skyland Trail is that we expect our clients to get better. We help teens identify their own goals for their future, and we help them develop the skills needed to pursue those goals in healthy and effective ways.

The Skyland Trail adolescent treatment program is an evidence-based treatment program that has earned The Joint Commission gold seal of approval since 2020.

WORKPLACE CULTURE

Skyland Trail is a nonprofit mission-focused organization with five campuses in Atlanta and about 250+ employees. Employees work collaboratively in small teams. Cross-departmental committees and working groups help ensure quality and performance improvement. Each and every employee plays an important role in our clients healing and recovery.

Skyland Trail respects and values individuals and their diverse histories, abilities, identities, and perspectives. We work to ensure all aspects of our organization reflect our commitment to diversity, inclusion, and cultural equity.

COMMITMENT TO COMMUNITY HEALTH

Skyland Trail values the health of our staff and clients and has taken steps to ensure a healthy campus and community. Please note that Skyland Trail is a 100% nicotine-free campus. There is no smoking, vaping, or tobacco use permitted anywhere on campus, indoors or outdoors. Skyland Trail recommends employees to be fully vaccinated for Covid-19 and to receive a CDC-approved influenza vaccination annually.

SALARY & BENEFITS

Competitive salary commensurate with experience.

• 9 paid organization-wide holidays
• 1 paid personal holiday
• Accrued PTO
• Opportunity to opt-in to medical, dental, and vision insurance plans
• Employer match toward 403(b) retirement savings account for eligible employees
• Clinical continuing education provided free-of-charge on-site for a portion of required hours
• Employee assistance program for free or reduced financial counseling, mental health counseling, and other confidential professional assistance
• As a 501(c)(3) nonprofit organization, Skyland Trail is a Public Service Loan Forgiveness (PSLF) qualified employer. Full-time employees may qualify for the federal student loan forgiveness program.

QualificationsQualifications:

• Entry level knowledge/clinical skills
• Ability to work in a fast paced environment and be flexible and decisive
• Organizational Skills
• Computer skills
• Costumer services skills
• Minimum of Bachelors in Psychology, Social Work, Psychiatric Nursing, Counseling or related field and possibly working towards a Masters.