Intake Admin

The Coalition for the Homeless of Central Florida; Orlando (FL); On-site; USD 20,664 - 27,552; Full time

Job summary

The Coalition for the Homeless of Central Florida is seeking an Intake/Admin (Receptionist) to serve as the first point of contact, providing excellent customer service and administrative support. The role requires strong communication skills, organizational abilities, and a commitment to the agency's values.

The ideal candidate will have a high school diploma, experience in customer service, and a commitment to professionalism and confidentiality. Flexibility in shifts may be required. Bilingual candidates are encouraged to apply.

Qualifications

• Customer service experience is preferred, particularly in social services.
• Strong interpersonal skills and confidentiality maintenance are crucial.
• Flexible availability for variable shifts is needed, including evenings or weekends.

Responsibilities

• Greet guests and provide a welcoming environment.
• Monitor access to ensure only authorized individuals enter.
• Document incoming calls and interactions accurately.
• Support administrative tasks for Intake and Diversion programs.

Skills

Customer service

Organizational skills

Communication skills

Data entry

Education

High school diploma or equivalent

Associate’s degree

Tools

HMIS

Microsoft Teams

Outlook

Job description

REPORTS TO: Intake/Diversion Program Manager
STATUS: Hourly – Non-Exempt – Full-Time

OVERVIEW

The Intake/Admin (Receptionist) serves as the first point of contact for all visitors and guests of the Coalition for the Homeless, representing the agency with professionalism, empathy, and respect. This role monitors building access, provides excellent customer service, and delivers administrative support to staff and program teams. The Receptionist must demonstrate a high degree of commitment, adaptability, and organizational skills to uphold Coalition values and maintain an environment of dignity, respect, and cooperation for all clients, visitors, and employees.

KEY RESPONSIBILITIES

• Greet all guests, visitors, and staff professionally, ensuring a welcoming and safe environment.
• Monitor access to the shelter and campus, ensuring only authorized individuals enter.
• Answer phones, respond to inquiries, and route messages to appropriate staff.
• Accurately document, track, and report all incoming calls, including outcomes and follow-up actions in an incoming call log.
• Provide administrative support to Intake and Diversion, including filing, scanning, copying, and maintaining records.
• Maintain client sign-in/sign-out logs and ensure accurate documentation.
• Assist with scheduling appointments, intake sessions, and program visits.
• Ensure adherence to shelter policies, confidentiality, and safety protocols.
• Report building or security concerns to management promptly.
• Support team communication and collaboration across departments.
• Perform other duties as assigned by the Diversion/Intake Program Manager to support shelter operations.

QUALIFICATIONS

• High school diploma or equivalent required; associate’s degree preferred.
• Prior experience in customer service, reception, or administrative support preferred.
• Experience working with diverse populations, preferably in social services, homeless services, or human services.
• Strong interpersonal and communication skills.
• Computer skills, including Teams and Outlook a must.
• Ability to maintain professionalism and confidentiality at all times.
• Flexibility to work variable shifts, including evenings or weekends if needed.
• Bi-lingual candidates and Veterans are encouraged to apply.

REQUIRED SKILLS

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with data entry system HMIS.
• Ability to engage with guests empathetically while maintaining professional boundaries.
• Knowledge of trauma-informed and client-centered practices is preferred.