Insurance Verification Specialist (Mon-Fri)

Tennova Healthcare- North Knoxville Medical Center; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennova Healthcare- North Knoxville Medical Center is seeking an Insurance Verification Representative to verify coverage and benefits for scheduled procedures. This role supports timely reimbursement by assisting with prior authorizations and collaborating with clinical and administrative teams to ensure a smooth patient experience.

Ideal candidates have up to 2 years in insurance verification or billing in healthcare, with strong attention to detail, communication skills, and proficiency in

Qualifications

• 0–2 years of experience in insurance verification, billing, or a related role in a healthcare setting.
• Basic knowledge of insurance terminology, eligibility verification and authorization processes.
• Strong attention to detail and accuracy in data entry and documentation.
• Effective communication and interpersonal skills for interacting with patients, staff, and insurance companies.
• Ability to manage time effectively and work in a fast-paced environment.
• Proficient in basic computer skills and comfortable navigating healthcare billing or insurance software.

Responsibilities

• Verifies patient insurance information, including eligibility, benefits, and coverage limitations.
• Reviews scheduled services and procedures to determine any necessary pre-certifications or authorizations.
• Coordinates with insurance providers to obtain required authorizations and verifies prior approvals.
• Communicates insurance requirements and benefit information to patients and answers any questions related to coverage.
• Accurately enters and updates insurance information in the patient’s medical record and billing systems.
• Identifies and resolves any insurance-related discrepancies or issues, working with other departments as necessary.
• Assists with resolving denied authorizations and facilitates appeals as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Insurance terminology

Eligibility verification

Authorization processes

Attention to detail

Data entry accuracy

Communication skills

Time management

Computer skills

Healthcare billing software

Job description

Tennova Healthcare- North Knoxville Medical Center is seeking an Insurance Verification Representative to verify coverage and benefits for scheduled procedures. This role supports timely reimbursement by assisting with prior authorizations and collaborating with clinical and administrative teams to ensure a smooth patient experience.

Ideal candidates have up to 2 years in insurance verification or billing in healthcare, with strong attention to detail, communication skills, and proficiency in