Insurance Verification Specialist

City of Hope; California (MO); On-site; USD 52,000 - 78,000; Full time

Job summary

City of Hope in California is seeking an Insurance Specialist/Auditor to verify patient insurance, obtain authorizations, and support pre-registration activities. This role requires independent judgment and close coordination with providers and payors to ensure timely authorizations and accurate records.

The position involves educating patients about their policies, facilitating communications with financial counselors, and documenting in ARIA and EPIC to maintain high-quality patient

Qualifications

• High School Diploma required.
• Three years related healthcare pre-registration/referral experience required.
• Medical terminology and electronic medical record experience required.

Responsibilities

• Identifies insurance companies requiring prior authorization and obtains authorization; coordinates procedures and testing requested by providers.
• Performs pre-registration functions including demographics, clinical, financial, and insurance information verification.
• Educates patients on insurance policy and assists with financial counseling referrals as needed.
• Documents in ARIA and EPIC EMR systems and communicates with payors and department staff to resolve issues.

Skills

Communication skills

Patient service orientation

Attention to detail

Education

High School Diploma

Tools

ARIA

EPIC EMR

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

Under the general direction of a supervisor or manager, responsible for performing insurance verification functions and obtaining authorizations from various insurance carriers. This role requires a high level of independent judgement in order to successfully coordinate and obtain proper authorization requests for complex managed care and private insurance patients in a timely and efficient manner. This individual is expected to utilize telecommunications and computer information systems to verify patient data, patients’ treatment planned course, verify insurance, and obtain authorizations. The Insurance Specialist/Auditor is best defined as a highly independent and flexible resource that focuses on system-specific service lines that are in alignment with the patient experience initiative. Furthermore, this role must multi-task between different patients to ensure an extraordinary patient experience and that quality standards are met. Additional duties include, but are not limited to physician, physicist and patient communication serving as an information resource.

As a successful candidate, you will:

Referral Coordination:

• Identifies insurance companies requiring prior authorization for services and obtains authorization. Coordinates authorizations for procedures and testing requested by providers for the care of their patient. Reviews charts on inpatients and outpatients and reports to third party payors. Retrieves radiation oncology orders from chart, and requests authorization through the insurance companies. Prepares all forms required by third party payor for treatment authorization requests. Work on all pending utilization review patients, and achieve authorization for the following day(s). Getting emergent authorizations from emergent patients. Verifying with the insurance companies and documents what needs to be pre-certified.
• Educates patient of their insurance policy. Composes letters and memoranda from physician dictation, or verbal direction for submission to insurance companies to obtain authorization or appeal denials. Maintains current records on managed care patients. Documents in the ARIA and EPIC electronic medical records.
• Performs pre-registration functions prior to the patient appointment (including, but not limited to: obtains and/or verifies demographic, clinical, financial, insurance information, service eligibility, consent forms, and patient/guarantor information for pre-registered accounts).
• Contacts patients, payers, or other staff members to confirm and verify insurance and demographic information. Refers patients to financial counselors to resolve insurance or payments issues.
• Identifies and resolves issues by working with patients, payors, and/or other CoH departments and personnel in a single interaction with the patient. Identifies patients with “share of cost” or co-payments by performing pricing estimations, and notifies patients of their expected patient liability and financial responsibility.
• Collects patient/guarantor liabilities and refers patients who are uninsured/underinsured to Financial Counselor for charity, financial assistance or governmental program screening and application processes.
• Notifies CoH contracting department of patients with a non-contracted insurance to prepare a Letter of Agreement (LOA) should patient to pursue services at COH and informs patient of approval status.
• Performs activities required to financial clearance for all patient types. Frequent communications will occur with patients/family members/guarantors, physicians/office staff, medical center and payors.

Pre-Registration

• Performs pre-registration functions prior to the patient appointment (including, but not limited to: obtains and/or verifies demographic, clinical, financial, insurance information, service eligibility, consent forms, and patient/guarantor information for pre-registered accounts).
• Contacts patients, payers, or other staff members to confirm and verify insurance and demographic information. Refers patients to financial counselors to resolve insurance or payments issues.
• Identifies and resolves issues by working with patients, payors, and/or other CoH departments and personnel in a single interaction with the patient. Identifies patients with “share of cost” or co-payments by performing pricing estimations, and notifies patients of their expected patient liability and financial responsibility.
• Collects patient/guarantor liabilities and refers patients who are uninsured/underinsured to Financial Counselor for charity, financial assistance or governmental program screening and application processes.
• Notifies CoH contracting department of patients with a non-contracted insurance to prepare a Letter of Agreement (LOA) should patient to pursue services at COH and informs patient of approval status.
• Performs activities required to financial clearance for all patient types. Frequent communications will occur with patients/family members/guarantors, physicians/office staff, medical center and payors.

Your qualifications should include:

• High School Diploma
• Three years related healthcare pre-registration/referral experience required.
• Medical terminology and electronic medical record experience required.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.