Insurance Specialist I - Corporate Patient AR Mgmt - Full Time

Guthrie; Towanda (Bradford County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading health care organization is seeking an Insurance Specialist I in Towanda, PA. This entry-level position involves handling electronic and paper claims submissions, ensuring accuracy, and following up on claims. Candidates should possess strong organizational skills, proficiency in Word and Excel, and a high school diploma. Certifications in medical billing and coding are preferred. The role offers a full-time work schedule and opportunities for growth within the company.

Qualifications

• High school diploma required; certifications preferred.
• Strong organizational and customer service skills.
• Experience in a high volume and fast-paced environment.

Responsibilities

• Coordinate claim submissions to insurance payers.
• Follow up on unresponded claims and denied claims.
• Work closely with Denial Resolution Specialist for training.

Skills

Organizational skills

Customer service skills

Office software (Word, Excel)

Education

High school diploma

CPC, CCA, RHIA, RHIT certification

Associate’s degree in medical billing and coding

Tools

Epic system

Job description

Insurance Specialist I - Corporate Patient AR Mgmt - Full Time

Position Summary

Responsible for non‑complex electronic and paper claim submissions to insurance payers. Coordinates required information for filing secondary and tertiary claims reviews and analyzes claims for accuracy, i.e., diagnosis and procedure codes are compatible and accurate. Makes charge corrections or follows up with appropriate parties as needed to ensure billing invoice is correct. Follows up with payers on unresponded claims. Works denied claims by following correct coding and payer guidelines resulting in appeal or charge correction. Teams with Insurance Billing Specialist II and Denial Resolution staff to work projects, request guidance on more complex billing issues and cross‑train for other payers and tasks. Responds to a variety of questions from insurance companies, government agencies and all Guthrie Medical Group offices. Partners with CRC and other Guthrie departments to field billing inquiries. Answers all correspondence from insurance carriers including requests for supportive documentation.

Education, License & Cert

High school diploma required; CPC, CCA, RHIA, RHIT certification in medical billing and coding or Associate’s degree preferred.

Experience

Strong organizational and customer service skills a must. Experience with office software such as Word and Excel required. Previous experience performing in a high volume and fast‑paced environment.

Essential Functions

1. Works pre‑AR edits, paper claims, reports and work queues as assigned to ensure accurate and timely claim submission to individual payers. Reports possible payer or submission issues.
2. Works closely with a Denial Resolution Specialist or Billing Specialist II mentor to cross‑train on various payers and tasks to expand insurance billing knowledge and skills.
3. Follows up on rejected and/or non‑responded claims as assigned. Utilizes internal rejection protocols, coding knowledge, reimbursement policies, payer guidelines and other sources to research rejections and secure appropriate payment.
4. Provides backup to Central Charge Entry and Cash Applications. Manually enters charges, posts and distributes insurance and patient payments.
5. Promptly reports payer, system or billing issues.
6. Utilizes Epic system functions accurately to perform assigned tasks. Ex: charge corrections, invoice inquiry, billing edits, insurance eligibility.
7. Exports and prepares spreadsheets, manipulating data fields for project work.
8. Identifies and provides appropriate follow up for claims that require correction or appeal.
9. Provides timely resolution of credit balance as identified and/or assigned.
10. Requests adjustments on invoices that have been thoroughly researched and/or were unable to reach payment resolution. Documents support on request forms and performs adjustments within policy guidelines.

Other Duties

1. Provides feedback related to workflow processes in order to promote efficiency.
2. Answers phone calls and correspondence providing request information. Documents action taken and provides appropriate follow up.
3. Acquires and maintains knowledge of and performs within the compliance of the Guthrie Clinic’s Corporate Revenue Cycle policies and insurance payer regulations and guidelines.
4. Demonstrates excellent customer service skills for both internal and external customers.
5. Maintains strict confidentiality related to patient health information in accordance with HIPAA regulations.
6. Assists with and completes projects and other duties as assigned.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Hospitals and Health Care